Can't get my SNOM370 working with 4.0.1.3446

[voipguy]

Hi,

 

I'm running PBXNSIP 4.0.1.3446 on centos 64 bit.

 

I decided to setup my buttons on my SNOM370 phone - now the phone won't even download it's settings from PBXNSIP. It never did work properly but today I decided to try and understand the whole PNP.

 

I now don't have a phone to use.

 

I don't think it's a username or password issue. I actually made my web/sip/admin password all the same for testing purposes.

 

My log from PBXNSIP:

 

[9] 2010/03/28 18:19:04: Received request for file snom370.htm

[9] 2010/03/28 18:19:04: PnP file is snom_370.xml

[9] 2010/03/28 18:19:04: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:09: No authintication info found. Challenge the sender

[9] 2010/03/28 18:19:09: Remote site (my ip address) closed the connection

[9] 2010/03/28 18:19:09: Received request for file snom370.htm

[9] 2010/03/28 18:19:09: PnP file is snom_370.xml

[9] 2010/03/28 18:19:09: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:09: Sending xml config file snom_370.xml

[9] 2010/03/28 18:19:09: Remote site (my ip address) closed the connection

[9] 2010/03/28 18:19:09: Received request for file snom370-000413269774.htm

[9] 2010/03/28 18:19:09: PnP file is snom_3xx.xml

[9] 2010/03/28 18:19:09: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:15: No authintication info found. Challenge the sender

[9] 2010/03/28 18:19:15: Remote site (my ip address) closed the connection

[9] 2010/03/28 18:19:15: Received request for file snom370-000413269774.htm

[9] 2010/03/28 18:19:15: PnP file is snom_3xx.xml

[9] 2010/03/28 18:19:15: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:15: Sending xml config file snom_3xx.xml

[9] 2010/03/28 18:19:15: Remote site (my ip address) closed the connection

[9] 2010/03/28 18:19:15: Received request for file snom_3xx_fw.xml

[9] 2010/03/28 18:19:15: PnP file is snom_3xx_fw.xml

[9] 2010/03/28 18:19:15: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:20: No authintication info found. Challenge the sender

[9] 2010/03/28 18:19:20: Remote site (my ip address) closed the connection

[9] 2010/03/28 18:19:20: Received request for file snom_3xx_fw.xml

[9] 2010/03/28 18:19:20: PnP file is snom_3xx_fw.xml

[9] 2010/03/28 18:19:20: Either trust mac is off OR mac is not with any user. Looking for auth info...

[9] 2010/03/28 18:19:20: Sending xml config file snom_3xx_fw.xml

[9] 2010/03/28 18:19:20: Remote site (my ip address) closed the connection

 

My SNOM370 log:

 

[5] 24/12/2001 00:00:54: webclient::handle_challenge: resending request !

[6] 24/12/2001 00:00:54: webclient::resend_request: GET /provisioning/snom370.htm HTTP/1.1

Host: (my PBXNSIP ip address)

Authorization: Basic MjI0QGN3Yy5jd2N2b2lwLmNvbTpwYXNzd29yZA==

Accept-Language: en

Connection: Keep-Alive

Keep-Alive: 5

User-Agent: Mozilla/4.0 (compatible; snom370-SIP 8.2.25 1.1.3-s)

 

[7] 24/12/2001 00:00:54: Conf setup: code: 200, host: (my PBXNSIP ip address):80, file: /provisioning/snom370.htm

[5] 24/12/2001 00:00:54: read_xml_settings: found setting-files XML header

[5] 24/12/2001 00:00:54: read_xml_settings: found one byte encoding: 1

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: http://(my PBXNSIP ip address):80/prov/snom_3xx_fw.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_dialplan_empty.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_fkeys.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/prov/snom_web_lang.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/prov/snom_gui_lang.xml?model=snom370

[5] 24/12/2001 00:00:54: read_setting_file_list: added URL: https://(my PBXNSIP ip address):443/tftp/snom_370_custom.xml

[5] 24/12/2001 00:00:54: Conf setup: found xml style settings

[5] 24/12/2001 00:00:54: Fetching URL: http://(my PBXNSIP ip address)/provisioning/snom370-000413269774.htm

[5] 24/12/2001 00:00:59: webclient::handle_challenge: http server is asking for credentials!

[5] 24/12/2001 00:00:59: webclient::handle_challenge: resending request !

[6] 24/12/2001 00:00:59: webclient::resend_request: GET /provisioning/snom370-000413269774.htm HTTP/1.1

Host: (my PBXNSIP ip address)

Authorization: Basic MjI0QGN3Yy5jd2N2b2lwLmNvbTpwYXNzd29yZA==

Accept-Language: en

Connection: Keep-Alive

Keep-Alive: 5

User-Agent: Mozilla/4.0 (compatible; snom370-SIP 8.2.25 1.1.3-s)

 

[7] 24/12/2001 00:00:59: Conf setup: code: 200, host: (my PBXNSIP ip address):80, file: /provisioning/snom370-000413269774.htm

[5] 24/12/2001 00:00:59: read_xml_settings: found setting-files XML header

[5] 24/12/2001 00:00:59: read_xml_settings: found one byte encoding: 1

[5] 24/12/2001 00:00:59: Conf setup: found xml style settings

[5] 24/12/2001 00:00:59: Fetching URL: http://(my PBXNSIP ip address):80/prov/snom_3xx_fw.xml?model=snom370

[5] 24/12/2001 00:01:04: webclient::handle_challenge: http server is asking for credentials!

[5] 24/12/2001 00:01:04: webclient::handle_challenge: resending request !

[6] 24/12/2001 00:01:04: webclient::resend_request: GET /prov/snom_3xx_fw.xml?model=snom370 HTTP/1.1

Host: (my PBXNSIP ip address)

Authorization: Basic MjI0QGN3Yy5jd2N2b2lwLmNvbTpwYXNzd29yZA==

Accept-Language: en

Connection: Keep-Alive

Keep-Alive: 5

User-Agent: Mozilla/4.0 (compatible; snom370-SIP 8.2.25 1.1.3-s)

 

[7] 24/12/2001 00:01:04: Conf setup: code: 200, host: (my PBXNSIP ip address):80, file: /prov/snom_3xx_fw.xml?model=snom370

[5] 24/12/2001 00:01:04: read_xml_settings: found phone-settings XML header

[5] 24/12/2001 00:01:04: read_xml_settings: found one byte encoding: 1

[5] 24/12/2001 00:01:04: Conf setup: found xml style settings

[5] 24/12/2001 00:01:04: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[7] 24/12/2001 00:01:04: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:04: Conf setup: return code 500; requeueing >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<; attempt: 1, state: 32

[5] 24/12/2001 00:01:07: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[9] 24/12/2001 00:01:07: Timer: gui/gui_appear.cpp (5842): [set_display_light]

[7] 24/12/2001 00:01:08: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:08: Conf setup: return code 500; requeueing >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<; attempt: 2, state: 32

[5] 24/12/2001 00:01:11: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[7] 24/12/2001 00:01:11: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:11: Conf setup: return code 500; requeueing >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<; attempt: 3, state: 32

[5] 24/12/2001 00:01:14: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[7] 24/12/2001 00:01:14: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:14: Conf setup: return code 500; requeueing >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<; attempt: 4, state: 32

[5] 24/12/2001 00:01:17: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[7] 24/12/2001 00:01:17: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:17: Conf setup: return code 500; requeueing >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<; attempt: 5, state: 32

[5] 24/12/2001 00:01:20: Fetching URL: https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370

[8] 24/12/2001 00:01:20: Sending Keepalive to Watchdog

[7] 24/12/2001 00:01:20: Conf setup: code: 500, host: (my PBXNSIP ip address):443, file: /prov/snom_3xx_phone.xml?model=snom370

[5] 24/12/2001 00:01:20: Conf setup: return code 500; giving up on >https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370<

[6] 24/12/2001 00:01:20: WEBSV: init() is_initialised: 0

[6] 24/12/2001 00:01:20: WEBSV: Close port 0

[6] 24/12/2001 00:01:20: WEBSV: Open port 80

[6] 24/12/2001 00:01:20: WEBSV: Close port 0

[6] 24/12/2001 00:01:20: WEBSV: Open port 443

 

I see the SNOM370 phone is getting a 500 error code?

 

I reset my SNOM370 back to factory defaults.

I deleted all files in that extensions generated folder, same with the tftp folder, still doesn't work.

 

Any ideas on how I can get my phone back up and running?

 

Thanks,

[Vodia PBX]

I guess when you load https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370 from a web browser, it works? Was the snom_3xx_phone.xml already in the generated directory for this phone? Maybe the firmware has a bug fetching https URLs (AFAIK it is not a released version).

[voipguy]

I guess when you load https://(my PBXNSIP ip address):443/prov/snom_3xx_phone.xml?model=snom370 from a web browser, it works? Was the snom_3xx_phone.xml already in the generated directory for this phone? Maybe the firmware has a bug fetching https URLs (AFAIK it is not a released version).

 

 

Hi pbxnsip,

 

Thanks for the quick reply.

 

I got it working this morning. I couldn't figure out why it was only generating 3 files and those 3 files were downloading to the phone but when it got to the 3xx_phone.xml file it wouldn't download - then I noticed the first 3 files get downloaded via port 80 and then the rest go by port 443 - port 443 was blocked in my firewall. About 2 weeks ago we turned the box into a Linux 64 bit and forgot to open that port.

 

It all works now.

 

version 4.0.1.3446 is working really well.

 

Thanks

[Vodia PBX]

About 2 weeks ago we turned the box into a Linux 64 bit and forgot to open that port.

 

Yea that explains it. My other guess would have been the automatic blacklisting of the PBX.

[voipguy]

Yea that explains it. My other guess would have been the automatic blacklisting of the PBX.

 

 

Yea, I made sure before I did all my testing that I put my ip address in the authorized/allow list.