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Received incoming call without trunk information and user has not been found

Tim Rudy

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I have several trunks running with no outbound problems. Some trunks are Sip Registrations and some are SIP Gateway. All are multi-channel.


I have been receiving calls from providers which use SIP registrations with no issues.


I ported some numbers to a provider which uses the SIP Gateway method, added the DID's to the appropriate extensions and auto attendants and the calls are not being routed within pbxnsip. A quick check of the log file with level 9 turned on, indicates "Received incoming call without trunk information and user has not been found"


What am I doing wrong?


I am running (Win32) Office 35


Any advice would be greatly appreciated.

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