Leonmeijer Posted April 19, 2010 Report Share Posted April 19, 2010 Hello, Someone annonymous keeps on calling me but, of cource when I'm not in, they also don't leave a message behind on the voicemail, so now I set the Ask for name feature on annonymous calls, today when I came back I saw 1 missed call from "Annonymous (none)" but now I'm unable to find the recorded name, if it's recorded (but I guess so because the call got through...). When the calls come in to the PBX (trunk) they go to an agent group which transfers the call to the extension, i've set the name agent group to the phone number of which they come (trunk 1 or 2) with the remote party ID included so I can see to which number is being called. Can someone tell me where to find the recorded names or where to specifiy the location to store them? Another question I have, maybe I need to create another topic for it, is it possible to record calls on the agent group from the point they enter the queue (so you can listen back who was in that queue). Regards, Leon Quote Link to comment Share on other sites More sharing options...
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