Leonmeijer Posted May 11, 2010 Report Share Posted May 11, 2010 Hello, I want to route annonymouse calls away from 1 trunk before the call enters the agent group (I need the agent group because of the name on the display of the phone and queue settings). Now I guess I can put: !0!8100! in the FROM based routing (IF annonymouse (=0) goto voicemail of 100. !E!100! in the DTMF list for end of wave file playback (AND NOT annonymouse) What I want is, to notify the caller about something, then filter annonymouse to voicemail and other just to the extension (agent group). (in the case, I din't put in the agent group but an extension number but it's just the example;)). Can someone tell me if this is correct or what todo if not. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.