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Agent Logout/Login Button


adampcpi
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I have the agent queues working properly and all seemed to be configured how I want them but can't seem to get the button to login/logout of the queue... When I use the feature codes *64/*65 it works and turns off the light on the button that I have configured for "Agent login/logout" with the parameter of the agent queue number in this case "4002"... Is there something else I have to do to make the button simulate the *64/*65?

 

Using pbxnsip v4 and snom 360 phones...

 

TIA

 

-Adam

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I have the agent queues working properly and all seemed to be configured how I want them but can't seem to get the button to login/logout of the queue... When I use the feature codes *64/*65 it works and turns off the light on the button that I have configured for "Agent login/logout" with the parameter of the agent queue number in this case "4002"... Is there something else I have to do to make the button simulate the *64/*65?

 

Using pbxnsip v4 and snom 360 phones...

 

TIA

 

-Adam

One thing I suggest, if you are using the button to login and logout, is to configure the login and logout to be the same code (say *64 under domin->settings->star codes page)

That way you can just 1 button to toggle the behavior. As long as ACD does not have any restrictions who can log out, your configuration is fine.

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