adampcpi Posted September 3, 2010 Report Share Posted September 3, 2010 I have the agent queues working properly and all seemed to be configured how I want them but can't seem to get the button to login/logout of the queue... When I use the feature codes *64/*65 it works and turns off the light on the button that I have configured for "Agent login/logout" with the parameter of the agent queue number in this case "4002"... Is there something else I have to do to make the button simulate the *64/*65? Using pbxnsip v4 and snom 360 phones... TIA -Adam Quote Link to comment Share on other sites More sharing options...
pbx support Posted September 6, 2010 Report Share Posted September 6, 2010 I have the agent queues working properly and all seemed to be configured how I want them but can't seem to get the button to login/logout of the queue... When I use the feature codes *64/*65 it works and turns off the light on the button that I have configured for "Agent login/logout" with the parameter of the agent queue number in this case "4002"... Is there something else I have to do to make the button simulate the *64/*65? Using pbxnsip v4 and snom 360 phones... TIA -Adam One thing I suggest, if you are using the button to login and logout, is to configure the login and logout to be the same code (say *64 under domin->settings->star codes page) That way you can just 1 button to toggle the behavior. As long as ACD does not have any restrictions who can log out, your configuration is fine. Quote Link to comment Share on other sites More sharing options...
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