Call pickup problem

[Rudi Groenewald]

Hi there,

 

We upgraded to PBXnSIP version 4.2.0.3958 (Win32) last week when it was released, which sorted out our exchange voicemail problems. Now we have a problem where we cannot pickup calls from other extensions.

 

If another extension is ringing, and I want to pick it up, I normally dial *87<extention>, but now I get a "busy" signal, as if the extention or code doesn't exist.

 

I did some testing, and if I just dial *87 and call, it picks up a call in our call center agent group...

 

 

Any idea on what the problem might be? I see in the editing extentions page that there's a new section for Park and Pickup, but currently there is no documentation on what this does? I tried the help button on the page, but takes me to http://wiki.snomone.com/index.php?title=Extension_settings which has got no content.

 

Please Advise

[pbx support]

Hi there,

 

We upgraded to PBXnSIP version 4.2.0.3958 (Win32) last week when it was released, which sorted out our exchange voicemail problems. Now we have a problem where we cannot pickup calls from other extensions.

 

If another extension is ringing, and I want to pick it up, I normally dial *87<extention>, but now I get a "busy" signal, as if the extention or code doesn't exist.

 

I did some testing, and if I just dial *87 and call, it picks up a call in our call center agent group...

 

 

Any idea on what the problem might be? I see in the editing extentions page that there's a new section for Park and Pickup, but currently there is no documentation on what this does? I tried the help button on the page, but takes me to http://wiki.snomone.com/index.php?title=Extension_settings which has got no content.

 

Please Advise

We will double check it today and update this post.

 

Update: We tested this here on the same version. Seem to work fine here (both *87 and *87<ext>)

So, I would suggest couple of things.

1. Create a new domain (just for testing) and register couple of phones and test the feature. This will rule out any update/upgrade related issues.

2. Make sure that the "Domain->Settings->Star Codes" page has *87 set to "Call Pickup"

 

BTW, "Park and Pickup" section has no influence on this *87 call pickup feature. It is for park orbit related feature.

[Rudi Groenewald]

Hi there,

 

Ok I tried the test you suggested above, but still doesnt work. Created a new domain, registered a couple of extention, but still no luck...I just get a code as if the feature doesnt exist. *87 is set for call pickup on the domain... so I'm a bit stuck... any other ideas?