Jump to content

2 questions that have implications for call history & hunt group


asterisk_nicht_mehr
 Share

Recommended Posts

Hello everyone,

Can you tell me why the call history would double entry the city code with one entry containing 0 and then without? I have 2161 in the area code under domain settings as the area code. I am in Europe,specifically Germany.

2011/01/14 12:05 021612161xxxxxxx Fourty Two (42)(42) 00:05 PSTN Gateway 18

2011/01/14 12:17 021612161xxxxxxx Fourty Two (42)(42) PSTN Gateway 18

 

Secondly, because I had to set up my hunt group 72 with the incoming target number xxxxxx. I am getting an incoming call history that looks like this rather than incoming call details:

2011/01/15 13:46 anonymous 72(40) 00:08 PSTN Gateway 18

2011/01/15 13:46 anonymous 72(40) 00:08 PSTN Gateway 18

 

This does not allow me to track who called inward because the system is not logging the incoming telephone number. Is there another way to set this up so I get the incoming number without loosing my hunt group?

 

Thanks in advance.

Link to comment
Share on other sites

Hello everyone,

Can you tell me why the call history would double entry the city code with one entry containing 0 and then without? I have 2161 in the area code under domain settings as the area code. I am in Europe,specifically Germany.

2011/01/14 12:05 021612161xxxxxxx Fourty Two (42)(42) 00:05 PSTN Gateway 18

2011/01/14 12:17 021612161xxxxxxx Fourty Two (42)(42) PSTN Gateway 18

 

Secondly, because I had to set up my hunt group 72 with the incoming target number xxxxxx. I am getting an incoming call history that looks like this rather than incoming call details:

2011/01/15 13:46 anonymous 72(40) 00:08 PSTN Gateway 18

2011/01/15 13:46 anonymous 72(40) 00:08 PSTN Gateway 18

 

This does not allow me to track who called inward because the system is not logging the incoming telephone number. Is there another way to set this up so I get the incoming number without loosing my hunt group?

 

Thanks in advance.

 

The first one, I am not sure it was a copy & paste error on your part. I see that both entries have 0 in front. Apart from that it should show the area code / city code twice. We will double check this (in German lab :-))

 

On the second one, do you know if the number comes to PBX in the INVITE message? Also, please see if hunt group setting "From-Header:" makes any difference.

Link to comment
Share on other sites

How should the From-Header be set? It presently has Calling-Party entered.

 

 

 

 

 

 

The first one, I am not sure it was a copy & paste error on your part. I see that both entries have 0 in front. Apart from that it should show the area code / city code twice. We will double check this (in German lab :-))

 

On the second one, do you know if the number comes to PBX in the INVITE message? Also, please see if hunt group setting "From-Header:" makes any difference.

[/quote

Link to comment
Share on other sites

Regarding the first one: the problem is the citycode coming in from the caller id being added to the area code in the General Setup. The first entry is from the Incoming Caller ID and the 2161 is from the area code field.

Thanks but I used x to blockout the telephone numbers of people who called in.

 

Thanks again

 

 

 

 

 

 

The first one, I am not sure it was a copy & paste error on your part. I see that both entries have 0 in front. Apart from that it should show the area code / city code twice. We will double check this (in German lab :-))

 

On the second one, do you know if the number comes to PBX in the INVITE message? Also, please see if hunt group setting "From-Header:" makes any difference.

Link to comment
Share on other sites

Regarding the first one: the problem is the citycode coming in from the caller id being added to the area code in the General Setup. The first entry is from the Incoming Caller ID and the 2161 is from the area code field.

Thanks but I used x to blockout the telephone numbers of people who called in.

 

Thanks again

 

BTW, we double checked the double entry issue in the lab in Germany and we did not see the issue. We saw only one record.

Link to comment
Share on other sites

Excuse me, but we need to think what could deliver the info to the report.

 

2011/01/17 14:05 0216121116454715 72(40) PSTN Gateway 18 02161 is my city code then comes 211 the number from the incoming call from Düsseldorf

2011/01/17 14:05 0216121116454715 72(40) 10:22 PSTN Gateway 18

 

So the problem is still there and reproduceable. The problem must be in the way the system is set up. It only happens on incoming calls. Can you make any wild guesses? In this case it is coming on the hunt group.

 

2011/01/17 13:32 021611737887422 Fourty Two_SKpvt (42)(42) 00:02 PSTN Gateway 18 02161 is my city code but 173 is the code for a mobile carrier. Ths number is coming through directly to the extention.

 

What is constant is that my city code shows up consistantly on incoming calls received within Germany. The second point is that the number from the incoming caller ID is striping off the 0 before the 173 or 211. It must be a combination of info in a couple of fields.

 

Think about it some more...perhaps it is a bug. The release level is 4.2.0.3958 (Win32).

 

Give it some thought. Do I need to do a wireshark capture?

 

Thanks.

 

 

 

 

BTW, we double checked the double entry issue in the lab in Germany and we did not see the issue. We saw only one record.

Link to comment
Share on other sites

Excuse me, but we need to think what could deliver the info to the report.

 

2011/01/17 14:05 0216121116454715 72(40) PSTN Gateway 18 02161 is my city code then comes 211 the number from the incoming call from Düsseldorf

2011/01/17 14:05 0216121116454715 72(40) 10:22 PSTN Gateway 18

 

So the problem is still there and reproduceable. The problem must be in the way the system is set up. It only happens on incoming calls. Can you make any wild guesses? In this case it is coming on the hunt group.

 

2011/01/17 13:32 021611737887422 Fourty Two_SKpvt (42)(42) 00:02 PSTN Gateway 18 02161 is my city code but 173 is the code for a mobile carrier. Ths number is coming through directly to the extention.

 

What is constant is that my city code shows up consistantly on incoming calls received within Germany. The second point is that the number from the incoming caller ID is striping off the 0 before the 173 or 211. It must be a combination of info in a couple of fields.

 

Think about it some more...perhaps it is a bug. The release level is 4.2.0.3958 (Win32).

 

Give it some thought. Do I need to do a wireshark capture?

 

Thanks.

 

 

 

 

BTW, we double checked the double entry issue in the lab in Germany and we did not see the issue. We saw only one record.

Link to comment
Share on other sites

Just as I suspected. this has absolutely no effect on the problem. I sent the call to a second extention which does not have a hunt group. The same thing happens. This does not have to do with the carrier. I called in using my mobile and the system still listed the area code stored in pbxnsip before the number of my handy.in this case:

 

2011/01/19 22:12 021611716454xxx Fourty Two_SKpvt (42)(42) 00:06 PSTN Gateway 18

 

The 02161 is coming from one of the fields in pbxnsip. Using my mobile I should have gotten either 01716454xxx or 1716454xxx. So where is the number coming from? Is is coming from the domain, or the trunk?

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...