Marc-Andre Dufault Posted January 28, 2011 Report Share Posted January 28, 2011 Just got a request from my customer, is there a way to have the caller who hit the mailbox, to be able to select the language of the instruction's. Exemple: if the caller want's instructions in english he press 1, in french he press 2. Not sure if i am clear enough. Marc-Andre Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 29, 2011 Report Share Posted January 29, 2011 i think the way snom ONE works is that caller selects languague in the first auto attendent and that persists throughout that call. (i haven't tested, just think i remember someone else asking) Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 29, 2011 Report Share Posted January 29, 2011 okay, I did some testing. (i was wanting to know how languagues work myself ;-) It seems like in a multi-languague senario you need to: #1-download and install all languages you need. #2-if you have only a 2 launguage senario #3-in the autoattendent define the 2nd language needed #4-in the same autoattendent under "Direct Destinations" select "Announce 2nd Language" from the drop down list. presto. if you use the preset "direct destinations" announcements the autoattendent will be translated entirely automatically. It works VERY slick. Works VERY slick. Quote Link to comment Share on other sites More sharing options...
Marc-Andre Dufault Posted March 24, 2011 Author Report Share Posted March 24, 2011 It is working great if you have an ivr when the call comes in but in my case i have a live person answering the calls... Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 24, 2011 Report Share Posted March 24, 2011 maybe goto IVR first, then attendent? Quote Link to comment Share on other sites More sharing options...
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