Asteroid Posted February 10, 2011 Report Share Posted February 10, 2011 I'm trying to setup CMC codes within a dialplan to secure premium rate and international number dialing, however when dialling these numbers, I either receive the message "Please enter your identification number" or "Please enter your access code" over and over again even after typing the code - it would seem that the PBX isn't recognising this. In the dial plan either "C" or "P" is selected. Billing Settings / CMC authentication for outbound calls is set to 4 digits. Under the domain address book, the extension number is listed along with a CMC code. Have I missed something, does this need to be set elsewhere or should the above configuration work? Thanks, Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 If the IVR does not stop playing the message when you enter something, the problem seems to be more fundamental, you might have a problem wíth the DTMF detection. Does DTMF work when you for example call the auto attendant? Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 11, 2011 Author Report Share Posted February 11, 2011 DTMF works with the auto attendant, voice mail, alarm call, and others. It is just with these CMC codes that it doesn't... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 Just tested it here... worked... If you use the "P" flag make sure that the user has a PIN and 4 digits codes for CMC should also be fine. You must be calling from an extension. Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 11, 2011 Author Report Share Posted February 11, 2011 OK, I've tried it with 4 & 6 digit codes, and "terminate CMC with #", none of which work, the message just keeps getting replayed over and over again. Version: 2011-4.2.0.3981 (Win64) Under Domain Settings I now have CMC authentication for outbound calls set to 6 digits. Under Domain Address Book I have an entry set with the extension I'm calling from as the number, and a 6 digit CMC code. Am I correct that the system tries to match the CMC code with the one listed in the address book? Calling from the same extension I've created the CMC code and address book entry for, I just keep getting asked for the access code, over and over even after I've entered it. The auto attendant, alarm clock, call park etc works from this extension, but not the CMC code.... any further advice? is there anything I can check in the config file? Thanks, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 When selecting fixed length CMC codes, the PBX does not check the address book. It just takes the codes and stores them. But thats probably not the point here. I guess the problem is that the call is not connected yet and the device that you are using does not send DTMF during the "early media" phase. Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 11, 2011 Author Report Share Posted February 11, 2011 I'm using the snom M9 here... surely this should work? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 Not 100 % sure. The problem with the DECT device is that before the connect timestamp the device probably believes that the user is entering the destination number (DTMF is used both for dialling the number and for sending tones once the call is established). But "in theory" the snom m9 should also send DTMF when the call is not connected yet and if not, then thats a bug that must be fixed. Do you have another device that you can try for the sake of clarifying that the early media is the problem? Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 11, 2011 Author Report Share Posted February 11, 2011 Just managed to try this on a snom M3, and it appears to work, so you are correct it is the snom M9 phones. Does the PBX support DTMF via SIP INFO ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 12, 2011 Report Share Posted February 12, 2011 Does the PBX support DTMF via SIP INFO ? Yes, but it does not solve the problem. The m9 must support early media DTMF, and that must be fixed. Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 12, 2011 Author Report Share Posted February 12, 2011 What's the best way of getting this reported to the relevant people in the hope that it does get fixed? Thanks, Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 14, 2011 Report Share Posted February 14, 2011 Has been done already, the ticket number is SNM-239. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 14, 2011 Report Share Posted February 14, 2011 There is a beta firmware available for the M9 that might solve the problem: http://downloads.snom.net/tmp/m9-9.2.53-a.bin Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 18, 2011 Author Report Share Posted February 18, 2011 Sorry for the delay in getting back to you, I've been away all week.... thanks for filing the bug report, and for the link to the beta firmware. I'm not in a position to try the beta firmware today, but will give it a try on Monday. Thanks again, Paul Quote Link to comment Share on other sites More sharing options...
Asteroid Posted February 23, 2011 Author Report Share Posted February 23, 2011 Having installed the beta M9 firmware, the problem now seems to have been solved. Many Thanks for you help. Quote Link to comment Share on other sites More sharing options...
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