Jump to content

IVR timeout


Kristan

Recommended Posts

Hi,

 

We've got a system where the customer would like the system to be able to give 3 prompts, and after the selection of the prompt say "Please note that your call may be recorded for training and monitoring purposes", then transfer them to the appropriate extention. I had thought I would just add an extra node, play the wav file and forward the call after x number of seconds... but there doesn't seem to be any way to do that.

 

Also we'd like to be able to say "or please wait for an operator" after all the options, so that if they don't have a touch tone phone or DTMF isn't working the will still be able to get to talk to someone. Is there a way to set a timeout on the IVR nodes, or a way we can kludge this?

Link to comment
Share on other sites

We've got a system where the customer would like the system to be able to give 3 prompts, and after the selection of the prompt say "Please note that your call may be recorded for training and monitoring purposes", then transfer them to the appropriate extention. I had thought I would just add an extra node, play the wav file and forward the call after x number of seconds... but there doesn't seem to be any way to do that.

 

What I can think of here is that you send the call to a IVR node, then match the "E" pattern and send the call to it's destination.

 

Also we'd like to be able to say "or please wait for an operator" after all the options, so that if they don't have a touch tone phone or DTMF isn't working the will still be able to get to talk to someone. Is there a way to set a timeout on the IVR nodes, or a way we can kludge this?

 

Here I would say the solution might be to record the file long enough (maybe repeat the annoucement several times) and use the E pattern. But I think in the next version we need a explicit setting for a timeout.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...