broz Posted February 17, 2011 Report Share Posted February 17, 2011 I am trying to find out if when a queue announcement is being played -eg all our rep are busy- and a caller is in that queue waiting, and should a rep becomes available while the announcement is playing, would the announcement stop playing immediately and place the queued person into ring back mode or would the announcement be completed before the caller is placed in ring back? Quote Link to comment Share on other sites More sharing options...
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