Call log not retaining caller number when passing call

[Flavio]

Hello everybody.

 

I noticed missing registrations in the "Call log". Following is the scenario:

 

1) external call coming in;

2) secretary (ext 42) picking up, talks to the remote part;

3) secretary transfers the call to my m9 by means of the BLF-keys (Function keys are configured with BLF for our extensions);

4) I answer the phone, talk to my secretary;

5) she hangs up;

6) call gets transferred;

7) I talk with the remote part;

8) call is terminated.

 

If I then look at the "Call log", I just see the call between the two extensions, the external caller number does not appear!

Is there any parameter I missed to set/configure?

 

Thanks and kind regards,

F.

[Vodia support]

Hello everybody.

 

I noticed missing registrations in the "Call log". Following is the scenario:

 

1) external call coming in;

2) secretary (ext 42) picking up, talks to the remote part;

3) secretary transfers the call to my m9 by means of the BLF-keys (Function keys are configured with BLF for our extensions);

4) I answer the phone, talk to my secretary;

5) she hangs up;

6) call gets transferred;

7) I talk with the remote part;

8) call is terminated.

 

If I then look at the "Call log", I just see the call between the two extensions, the external caller number does not appear!

Is there any parameter I missed to set/configure?

 

Thanks and kind regards,

F.

 

 

Can you post the call log and a sip-trace of the call if available?

[Flavio]

Hello MR X!

This is what I got in the "Call Log":

 

2011/04/14 11:29 My Secretary (42) Me Myself (41)(41) 00:27 0911234567

 

This is the corresponding "Logfile":

 

[5] 2011/04/14 11:29:52: Identify trunk (line match) 1

[6] 2011/04/14 11:29:52: Sending RTP for qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq to 172.16.16.17:4000, codec not set yet

[5] 2011/04/14 11:29:52: Global trunk 0911234567@pbx.piramide.local sends call to 72 in domain pbx.piramide.local

[3] 2011/04/14 11:29:52: Hunt group 72 wants to add 4 members

[6] 2011/04/14 11:29:52: Codec pcmu/8000 is chosen for call id qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq

[6] 2011/04/14 11:29:59: Codec pcmu/8000 is chosen for call id fd630615@pbx

[6] 2011/04/14 11:29:59: Sending RTP for fd630615@pbx to 172.16.16.231:52088, codec pcmu/8000

[5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 4ef1b0c7@pbx

[5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 91b1e516@pbx

[5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 5223328d@pbx

[5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 773ca7ef@pbx

[6] 2011/04/14 11:30:08: Codec pcmu/8000 is chosen for call id fd630615@pbx

[6] 2011/04/14 11:30:09: Sending RTP for 3c6960323099-0iponi9rshnz to 172.16.16.231:64890, codec not set yet

[6] 2011/04/14 11:30:09: Codec pcmu/8000 is chosen for call id 3c6960323099-0iponi9rshnz

[6] 2011/04/14 11:30:13: Codec pcmu/8000 is chosen for call id 90b3ae3d@pbx

[6] 2011/04/14 11:30:13: Sending RTP for 90b3ae3d@pbx to 172.16.16.230:61804, codec pcmu/8000

[5] 2011/04/14 11:30:19: Call fd630615@pbx: Last request not finished

[6] 2011/04/14 11:30:19: Codec pcmu/8000 is chosen for call id 90b3ae3d@pbx

[5] 2011/04/14 11:30:19: BYE Response: Terminate 3c6960323099-0iponi9rshnz

[5] 2011/04/14 11:30:19: Tuning to new SSRC

[5] 2011/04/14 11:30:19: BYE Response: Terminate fd630615@pbx

[5] 2011/04/14 11:30:26: BYE Response: Terminate qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq

 

Is it correct that the CallerID is missing for the incoming call?

Thanks,

F.