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Vodia support

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  1. Hi, everyone An update will be coming soon for this item.
  2. Is possible to get some log files from the PBX and on the PBX call history do you see any emergency number dialed?
  3. You can try 69.2.1.beta but please do backup your configuration, we have made some upgrades in the way we fax, please try and let us know.https://portal.vodia.com/downloads/pbx/version-69.2.1.beta .xml
  4. You will only be able to see those SIP trunks in the calling dial plan, from there you can choose any SIP trunk you want to assign to your tenants. Also found in the DID management admin settings
  5. Hi, Gary We will test this on the latest build to confirm.
  6. That's correct, you can use the setting "Send call to the destination in the Request -URI" Check also DID management, where you can assign the DID number to the extension. https://doc.vodia.com/docs/did-management if the call does not connect then we need a log file. https://doc.vodia.com/docs/admin-logging, we need Log call messages activated in the logging. Who's the SIP trunk provider?
  7. We will have to review this as I getting different results. Are you able to connect a call at all or it does connect but you have no audio?
  8. Thank you for bringing this to our attention, we will test this against the latest and escalate for a solution.
  9. Please check the following link https://blog.vodia.com/whatsup_vodiapbx
  10. Greetings, Vodians! If you're utilizing Teams and have updated to version 69.1.4, kindly review the tenant general settings and enable "Include calling Teams extensions in the queue as queue agent." This ensures that you can receive calls from Vodia to Teams members in the Agent group account.
  11. Depending on the version here we have 69.1.3 has text and you can upload your audio as well. if you don't see it on your end maybe you can open a ticket with us at https://support.vodia.com/
  12. Hi, there we are reviewing to see where RTP is going.
  13. It's not a flow shot https://doc.vodia.com/docs/voicemail based on this info you should be able to create an easy guide.
  14. Hi there thank you for that information, I have commented on some of your findings. - When I park a call, I cannot retrieve it. There is no visual indicator. This is valid, we will check the front end for this item. - There is no audio and microphone on both applications. Are you on a secure connection, for example https://yourdnspbx.com Once login securely the PBX will ask the user permission to use the microphone as well to allowed notification by way google chrome. If you don't have certificate please review this video on how to setup your lets encrypt certificate. - The buttons for hanging up or putting the call on hold in the top right corner are not working. You are correct once you put the call on hold, right hand panel call box hold button is non-responsive same for incoming call same behavior. - I cannot add a new phone from Accounts/extension/provisioning menu. I have to go to Device Management in the advanced settings. The Device management is the new location for provisioning the phones going forward. - the yealink_commun.txt is coded to german The original file is English, Could you send us a the .txt file on this ticket? Also is your desktop phone using the German IVR language and Web?
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