andrewgroup Posted April 22, 2011 Report Share Posted April 22, 2011 since Snom phone can handle multiple incoming calls, when a phone is a member of a hunt group, does the hunt group know not to ring the phone where a member of the hunt group is already on a call? We have added CALL WAITING ALERTING to all phones to see if they get beeps. The owner of a business really hates VOICE MAIL, "REALLY", so we have crafted a hunt group with dual ring stages, to them go to an attendant and the client can choose to leave a message, or then we ring a different agent group. Should calls fall into the Bailout voice mail box the owner knows and becomes upset. The users within these groups say they watch the phones like a HAWK. So when a call comes missed, I think we can see a missed call in the actual snom phone logs. This is all somewhat confusing, but is there a setting on a SNOM phone to only allow 1 incoming call that Snomone will support too? Any input appreciated. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 23, 2011 Report Share Posted April 23, 2011 The hunt group is pretty dumb. It does not care if the phone is already engaged in something else, it just rings it. I would suggest for more complex scenarios to use the agent group. There you have a lot more control about the annoucements, and you can make sure that there is one call at a time on a given agent. Quote Link to comment Share on other sites More sharing options...
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