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Callback


koolandrew

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The callback function works, you can dial the number and it will dial back if the caller presses 2 from the autoattendant, it will call back.

 

Isnt there a way of calling the system, so the call is not engaged, yet it calls back. I thought that this used to work in earlier versions?

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Callback feature works like this

 

Case 1:

  • Extension 40 calls 41
  • If 41 is "busy", the 40 will hear the message, press 1 for call back, 2 to leave a message.
  • If 40 presses 1, then PBX activates the callback service.
  • After 41 becomes "free" (disconnect the last call), then PBX calls back 40 to remind it about the callback.
  • Now 40 can either continue with the call back or cancel it.

 

Case 2

  • Extension 40 calls 41
  • If 41 is "free", but does not pickup.
  • 40 will hear the same message, press 1 for call back, 2 to leave a message.
  • If 40 presses 1, then PBX activates the callback service.
  • In this case PBX will wait for 41 to make a call and hangup, to know that it is available again.
  • Then PBX calls back 40 to remind it about the callback.
  • Now 40 can either continue with the call back or cancel it.

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