Jump to content

Callback


koolandrew
 Share

Recommended Posts

The callback function works, you can dial the number and it will dial back if the caller presses 2 from the autoattendant, it will call back.

 

Isnt there a way of calling the system, so the call is not engaged, yet it calls back. I thought that this used to work in earlier versions?

Link to comment
Share on other sites

Callback feature works like this

 

Case 1:

  • Extension 40 calls 41
  • If 41 is "busy", the 40 will hear the message, press 1 for call back, 2 to leave a message.
  • If 40 presses 1, then PBX activates the callback service.
  • After 41 becomes "free" (disconnect the last call), then PBX calls back 40 to remind it about the callback.
  • Now 40 can either continue with the call back or cancel it.

 

Case 2

  • Extension 40 calls 41
  • If 41 is "free", but does not pickup.
  • 40 will hear the same message, press 1 for call back, 2 to leave a message.
  • If 40 presses 1, then PBX activates the callback service.
  • In this case PBX will wait for 41 to make a call and hangup, to know that it is available again.
  • Then PBX calls back 40 to remind it about the callback.
  • Now 40 can either continue with the call back or cancel it.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...