catejust Posted July 5, 2011 Report Share Posted July 5, 2011 Has anyone experienced this? All calls that come into to certain agent groups show up without a duration both int he nightly email and also in the agent group call log. There is no Waiting Time, Ring Time, Talk Time, or (Hold Time). Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 5, 2011 Report Share Posted July 5, 2011 What version of the PBX are you using? It looks like there was a bug in the ACD talk duration when PBX rings multiple agents (and one agent answers of course). This issue is fixed on .4025. I was surprised that it was not in the release notes. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.