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Hunt Group


wilkin
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I created a Hunt Group at the pbxnsip system and extension number on Stage 1 and place the duration for 10 sec. I also entered the extension on the Behavior’s Final Stage. Now, my question is, everytime that Hunt Group receives a call, all extension rings including the final stage extension at the same time. Now, I am at 240 sec duration already and still the Final Stage extension rings together with the Stage 1 Extensions at the first call. What am I doing wrong, How can I make the Stage 1 extensions ring first and after x sec the Final Stage extension?

 

Thanks

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I created a Hunt Group at the pbxnsip system and extension number on Stage 1 and place the duration for 10 sec. I also entered the extension on the Behavior’s Final Stage. Now, my question is, everytime that Hunt Group receives a call, all extension rings including the final stage extension at the same time. Now, I am at 240 sec duration already and still the Final Stage extension rings together with the Stage 1 Extensions at the first call. What am I doing wrong, How can I make the Stage 1 extensions ring first and after x sec the Final Stage extension?

 

Thanks

 

 

Are you saying that the SAME extension number is in the Stage 1 group as well as being the Final Stage?

 

If so, then that is why it is ringing immediatley.

 

Bill H

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Are you saying that the SAME extension number is in the Stage 1 group as well as being the Final Stage?

 

If so, then that is why it is ringing immediatley.

 

Bill H

 

 

Hi

 

Stage 1 and Final Stage has different extension number ....the idea is, if the Stage 1 group (agent) dont pick-up the phone in x seconds, then the suppervisors phone will also ring. So how can I make the stage 1 rings first and if its not being answered in x seconds then the Final Stage extension will also ring?

 

Thanks

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