reco Posted November 2, 2011 Report Share Posted November 2, 2011 hi there, wants the best way to trouble shoot dropped calls? i have people complaining about dropped calls. i see the following in my logs [5] 20111102110243: BYE Response: Terminate 57013b3cc783-98y2n65yo8ry and this Via: SIP/2.0/TLS 10.0.24.2:5061;branch=z9hG4bK-de8a3ad89b13788879a54f5777f70b62;rport=5061 From: <sip:8004928468@domain.com;user=phone>;tag=0425310071 To: "Coleen Mac Queen" <sip:21@domain.com>;tag=pg3pm9np15 Call-ID: 57013b3cc783-98y2n65yo8ry CSeq: 2314 BYE Contact: <sip:21@10.0.24.111:4102;transport=tls;line=ljhsjt2p>;reg-id=1 User-Agent: snom870/8.4.32 RTP-RxStat: Total_Rx_Pkts=53264,Rx_Pkts=53264,Rx_Pkts_Lost=0,Remote_Rx_Pkts_Lost=0 RTP-TxStat: Total_Tx_Pkts=53291,Tx_Pkts=53293,Remote_Tx_Pkts=53232 Content-Length: 0 how can i denitrify where the issue is? thanx Quote Link to comment Share on other sites More sharing options...
pbx support Posted November 2, 2011 Report Share Posted November 2, 2011 You can enable the email notification on the following to get the admin notified of the call disconnects. When the PBX disconnects a call because of one-way audio When the PBX disconnects a call because it could not be established When the PBX received a BYE message and did not receive media just before the BYE These emails would have to SIP log to show if the call was disconnected by the user or PBX disconnects them because of no-audio etc/ Quote Link to comment Share on other sites More sharing options...
reco Posted November 3, 2011 Author Report Share Posted November 3, 2011 nice thanx Quote Link to comment Share on other sites More sharing options...
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