Jump to content

GXP2000 series Random 1-way Audio or No Connect


kcnd
 Share

Recommended Posts

We are using GXP-2000 and GXP-2020 (f/w: 1.1.5.15) phones with pbxnsip (2.1.2.2292) and have run into an issue that has been occuring sporadiaclly in version 2.x of pbxnsip. Every so often, when a person answers a call, the caller cannot hear the the person on the GXP, but the GXP user can hear the caller. Hanging up and having the caller re-call then works. This is in-frequent and tough to troubleshoot. We use the 711 codec on all devices and these extensions are connected to the same network as the server with pbxnsip.

 

Another similar issue is that sometimes when a GXP user tries to place a call, nothing will happen. Hanging up and trying again will work. The phones are registered correctly and I cannot find any lost packets or other issues on the network.

 

The only thing I suspect is that the pbxnsip server has a local netowrk connection and a connection to the DMZ for allowing ourside phones to connect. Since there does not appear to be any controls in pbxnsip for the dual netowrk connections, is it possible pbxnsip is getting confused with the dual network connections? I've dissabled the DMZ connection for now to see if this still occurs.

 

Any ideas?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...