Voicemail to Email attachments not working

[Pulse CA]

I am unable to send out emails on a brand new installation with version 2.1.2.2292 (Win32). Neither the CDRs or the Voicemail to Email attachments work. The trace log at level 9 looks like this:

 

[6] 2007/12/12 11:44:19: Sending CDR email to <mwb@pulsewan.com>

[6] 2007/12/12 11:44:19: No valid source address for sending email to user

 

 

Same for email attachment.

 

Is this a FQDN issue or is there more to this. Is there anything else that should be set beside the Domain Email settings and the extension email settings ?

 

 

Michael

[Bill H]

I am unable to send out emails on a brand new installation with version 2.1.2.2292 (Win32). Neither the CDRs or the Voicemail to Email attachments work. The trace log at level 9 looks like this:

 

[6] 2007/12/12 11:44:19: Sending CDR email to <mwb@pulsewan.com>

[6] 2007/12/12 11:44:19: No valid source address for sending email to user

Same for email attachment.

 

Is this a FQDN issue or is there more to this. Is there anything else that should be set beside the Domain Email settings and the extension email settings ?

Michael

 

Make sure that you fill in the Email Server information in Domain Settings > Email Settings. (this is the source address)

Then test again.

 

Bill H

[Pulse CA]

This is what I have. see url to picture.

 

michael

 

 

[Bill H]

This is what I have. see url to picture.

 

michael

 

 

Your fields look OK. There is only one difference.

 

In the "From" field under Email Settings I have the exact name of my Yahoo email account.

Example: bill@yahoo.com

 

I don't have any extra info in the field like you do.

 

Try taking out "Michael <" and see if that works.

 

You cal also set up Logging to see what happened to the email and why it failed.

 

Bill H

[Pulse CA]

I had tried that previously and it went farther in the trace, in fact it looked good I suspect, but it shows in status that it was not successful.

In the manual it says you can put it in the way I previously had it. The trace does not seem to show enough information, it is set to level 9.

 

 

 

[8] 2007/12/12 22:14:14: DNS: Add dns_a mail.pulsewan.com 209.240.138.62 (ttl=3600)

[8] 2007/12/12 22:14:15: SMTP: Connect to 209.240.138.62:25

[8] 2007/12/12 22:14:15: SMTP: Received 220 mx-out.daemonmail.net ESMTP ready.

 

[8] 2007/12/12 22:14:15: SMTP: Received 250-mx-out.daemonmail.net hello 16708 [71.160.9.50], pleased to meet you.

 

[8] 2007/12/12 22:14:15: SMTP: Received 250-AUTH=LOGIN CRAM-MD5 PLAIN

250 AUTH LOGIN CRAM-MD5 PLAIN

 

[8] 2007/12/12 22:14:15: SMTP: Received 250 <mwb@pulsewan.com>... Ok.

 

[8] 2007/12/12 22:14:15: Last message repeated 2 times

[5] 2007/12/12 22:14:15: SMTP Server returned 250

 

 

michael

[Vodia PBX]

[5] 2007/12/12 22:14:15: SMTP Server returned 250

 

That is usually the sign that the email successfully left the PBX. Maybe something wrong down the further delivery path? I guess in the status web page the email counter shows a successful email? Did you check your SPAM folder?

[Pulse CA]

The email counter does NOT show any count yet, all failures and it also says the last email failed. So it never makes it out of PBXnSIP.