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cannot access web interface


UKenGB
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This is NOT a login problem. The browser just says "Cannot find server" (or some such wording).

 

PBX was working prior to a S/W update of the server which required a restart, after which there is the above problem. The actual domain name being used is correctly resolved by the DNS and according to pbx.xml, the port setting has not changed. So the URL used to access the web interface has not changed, but is now not working.

 

Strangely, the PBX is actually working, it's just that admin cannot access the web interface.

 

Anyone ANY ideas on this. How can the PBX be running, yet its internal web server be apparently NOT running?

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Check if you have been blacklisted. You can do that by looking at the filesystem, access folder.

Why would that cause the browser to not be able to find the server? Would it not just generate a message to the effect that there was 'no permission' or something like that? I have no idea as I've never been blacklisted.

 

Is this a PBX issue, or a server issue?

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The thing about blacklisting is that the server does not answer to requests from the blacklisted address. Otherwise it would be very easy to DoS the system. After one hour (thats the default) the address gets un-blacklisted again and you can try again. Or just try from another IP address.

This is all stuff from the PBX. You can still access the system through other methods like RDP or SSH and take alook at the working directory of the PBX, especially the access folder.

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SSH into the actual server is no problem, but with no idea why the PBX is refuses the connection request, it didn't help much:-(

 

Do you mean the 'accesslist' folder? Is that where the PBX stores its blacklisted addresses, or is there some other way to find out what it thinks is blacklisted?

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Do you mean the 'accesslist' folder? Is that where the PBX stores its blacklisted addresses, or is there some other way to find out what it thinks is blacklisted?

 

Yes sorry used the wrong, incomplete name. Just cat the files there and check if you see anything familiar.

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