Call routing issue

[Allstate Computers]

We're running into an issue with a client's system - running snomONE Blue 4.3.0. We have 6 numbers for the domain and they are assigned as follows:

 

To protect the innocent I've changed the names and numbers

 

(111)111-1111 - Hunt Group 300 - Main Number

(222)222-2222 - Hunt Group 301 - Back Line

(333)333-3333 - Hunt Group 302 - Service Department

(444)444-4444 - Hunt Group 303 - Shipping Department

(555)555-5555 - Extension 202 - Service Manager

(666)666-6666 - Extension 203 - Bookkeeper

 

For the trunk I have the 'send to extension' field set to: !([0-9]*)!\1!t!300

 

No matter what I do all of the calls go to Hunt Group 300, but it's really weird because if I call (555)555-5555 it says 'Service Manager (202)' in the Call Log but it routes the call to the Hunt Group instead.

 

The main number (111)111-1111 is the username for the trunk and the other numbers are aliases. My proxy server is set to make the alias the To: field in the SIP header.

 

If I call (555)555-5555 from my cell phone (999)999-9999 the INVITE looks like this:

 

INVITE sip:1111111111@{customersIP}:5060 SIP/2.0
Via: SIP/2.0/UDP {myProxyIP}:5060;rport;branch=z9hG4bK0dd8e0b61501b567ea47-dbf76dba-f7dfd81f
Via: SIP/2.0/UDP {sipProviderIP}:5060;branch=z9hG4bK1e4b27fe;rport=5060
From: "9999999999" {sip:9999999999@sipProviderIP}>;tag=as1addfed2
To: <sip:5555555555@{myProxyIP}:5060>
Contact: {sip:9999999999@208.115.60.141:5060}
Call-ID: 49293b426af17c514b75865947d2976f@{sipProviderIP}
CSeq: 102 INVITE
User-Agent: Asterisk PBX
Max-Forwards: 69
Date: Wed, 04 Apr 2012 01:42:56 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces
Record-Route: <sip:{myProxyIP}:5060;lr>
Content-Type: application/sdp
Content-Length: 332 

 

I'm at a loss, any assistance would be greatly appreciated.

 

Thanks,

Brian

[pbx support]

If the country code is set, then the PBX formats the number and then compares it with the pattern. Try 1([0-9]*)!\1!t!300

 

If you see the PBX log(Log general at level 9), generally you will see what the formatted To is.

[Allstate Computers]

I tried the 1 just for grins and it made no difference.

 

The number in the To: field is just the 10 digit number, there is no 1 prepended to it.

 

Here is the actual message from the log:

 

[8] 2012/04/04 09:54:49:
Incoming call: Request URI sip:1111111111@{customersIP}:5060, To is <sip:5555555555@{customersIP}:5060>

[8] 2012/04/04 09:54:49:
Set the To domain based on To user 300@{customersDomain}

 

What is driving me in circles is if you look at the call log it says that the call went to that extension, but it doesn't it goes to the hunt group.

[pbx support]

For some reason, the match is failing and the call is always going to the default destination 300.

After the log

Incoming call: Request URI sip:1111111111@{customersIP}:5060, To is <sip:5555555555@{customersIP}:5060>

you should see something like

Incoming: formatted To is....

. I wanted to see that.

[Allstate Computers]

There is no line in the log like that. I did a search for 'Incoming' which only came up once for the first line I already mentioned, and I did a search for 'formatted' which yielded no results.

[pbx support]

It's been logged at level 9 with "Log general events". Maybe you have level 8 turned on?

[Allstate Computers]

Ok, now it's coming up - I had SIP events set to 9, sorry.

 

[9] 2012/04/05 17:04:06:	Incoming: formatted To is = <sip:+15555555555@{customersIP}:5060;user=phone>

 

So how do you deal with a +1?

[pbx support]

Use !(\+[0-9]*)!\1!t!300 for handling +.

[Allstate Computers]

That worked, thanks very much .

 

Brian