Daniel IT-Stöd Posted August 27, 2012 Report Share Posted August 27, 2012 We have a customer with a snomOne PBX and he wants the following setup: 4 agents, logged in at all times. Call comes in ->Ring all agents. If no agent answers within 30s, IVR: "many calls right now, we'll answer asap" (Even if there are free, unoccupied agents) Ring for 30 more seconds and if no one picks up, Transfer to external call center Since all agents are logged in all the time, there is no actual "waiting", only ringing so the Agent Group (ACD) greeting system does not work. Suggestions? Basically, a queue with an IVR after 30 s if no one answers. [edited post to clarify] Quote Link to comment Share on other sites More sharing options...
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