JuliusSart Posted August 28, 2012 Report Share Posted August 28, 2012 Is there any info available on this command? Request and Response XML would be nice http://wiki.snomone.com/index.php?title=Epsilon_Geminids_(4.5.0.1090) I'm guessing this is to replace the "paccalls" ajax query which doesn't work anymore. Please correct me if i'm wrong and this is some fault in our settings. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2012 Report Share Posted August 28, 2012 We also tried that a few days ago--and also did not get any response on the CSTA... Seems something got broken there. Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 28, 2012 Report Share Posted August 28, 2012 Not sure what you folks are dreaming about! This is what the GetAgentState request and response look like <?xml version="1.0" encoding="UTF-8"?> <GetAgentState xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5"> <device>45@domain.com</device> <acdGroup>73@domain.com</acdGroup> </GetAgentState> <?xml version="1.0" encoding="UTF-8"?> <GetAgentStateResponse xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5"> <agentStateList> <agentStateEntry> // max 32 <agentID>45@domain.com</agentID> <loggedOnState>true</loggedOnState> <agentInfo> <agentInfoItem> <acdGroup>73@domain.com</acdGroup> <agentState>Ready</agentState> // agentNotReady, agentNull, agentReady, agentBusy, agentWorkingAfterCall </agentInfoItem> </agentInfo> </agentStateEntry> ... ... <agentStateEntry> ... </agentStateEntry> </agentStateList> </GetAgentStateResponse> Quote Link to comment Share on other sites More sharing options...
JuliusSart Posted August 29, 2012 Author Report Share Posted August 29, 2012 We also tried that a few days ago--and also did not get any response on the CSTA... Seems something got broken there. I'm guessing you are referring to the paccalls ? Any idea on when this would get fixed? Quote Link to comment Share on other sites More sharing options...
JuliusSart Posted August 29, 2012 Author Report Share Posted August 29, 2012 <?xml version="1.0" encoding="UTF-8"?> <GetAgentState xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5"> <device>45@domain.com</device> <acdGroup>73@domain.com</acdGroup> </GetAgentState> Thank you! what are these "45" and "73" values? Getting 500 errors at the moment. Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 29, 2012 Report Share Posted August 29, 2012 45 is the agent and 73 is agent group as explained in the message that I posted <agentID>45@domain.com</agentID> <acdGroup>73@domain.com</acdGroup> Quote Link to comment Share on other sites More sharing options...
JuliusSart Posted August 30, 2012 Author Report Share Posted August 30, 2012 45 is the agent and 73 is agent group as explained in the message that I posted <agentID>45@domain.com</agentID> <acdGroup>73@domain.com</acdGroup> Sorry for not being clear with my question. is the agentid same as the extensionid seen on the webinterface url [server]/dom_ext.htm?id=24. And the acdGroupId is probably the same as in the url of the group dom_acd.htm?id=30? Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 30, 2012 Report Share Posted August 30, 2012 No,it is not that ID. It is the actual agent extension number and ACD account number. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.