TimB Posted February 28, 2007 Report Share Posted February 28, 2007 Well..this is a new one. Here is an email a client just sent to me? Thank you, Tim. I do appreciate it. I also wanted to mention that I was on the phone with someone from the Harold Alfond Foundation and she said she received a message telling her: You are on an illegal extension. Please hang up and dial again. She never even dialed my extension; she was simply on hold from calling the front office. I had never heard of this message before, that's why I thought you should be aware of it. Anyone come across this before? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 2, 2007 Report Share Posted March 2, 2007 You are on an illegal extension. Please hang up and dial again. Hmm. Is that the exact prompt? Check the audio_en directory - AFAIK there is no such message available. Quote Link to comment Share on other sites More sharing options...
TimB Posted March 2, 2007 Author Report Share Posted March 2, 2007 Hmm. Is that the exact prompt? Check the audio_en directory - AFAIK there is no such message available. your answer does not help me, I cant say if thats the EXACT phrase. Is there a such thing as an illegal extension? She goth this message while she was on HOLD. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 5, 2007 Report Share Posted March 5, 2007 Well, you can get the message that an extension does not exist when you enter something in the auto attendant. But the auto attendant does not play music on hold and does not ask you to hang up. Therefore, it could be that this message comes from somewhere else. Quote Link to comment Share on other sites More sharing options...
TimB Posted March 5, 2007 Author Report Share Posted March 5, 2007 Well, you can get the message that an extension does not exist when you enter something in the auto attendant. But the auto attendant does not play music on hold and does not ask you to hang up. Therefore, it could be that this message comes from somewhere else. the caller was on hold waiting for the receptionist to find her party when she recieved this message. Quote Link to comment Share on other sites More sharing options...
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