Keith Posted October 3, 2012 Report Share Posted October 3, 2012 Hoping for an easy quick fix to this as our system is currently down and folks are unhappy with me :| Here's our system setup, running on a Mac Mini behind a firewall. We have a fixed public IP and I have opened ports to allow the system and media to come through. system normally runs fine: Version: 2011-126.96.36.1990 Coma Berenicids (MacOS) Created on: Apr 2 2012 12:05:17 License Status: snom ONE free License Duration: Permanent Additional license information: Extensions: 10/10 Accounts: 25/30 Upgrade: 01 01 2013 Working Directory: /Applications/snomONE/conf MAC Addresses: ----- DNS Servers: 192.168.0.2 188.8.131.52 184.108.40.206 CDRs: Duration(4d): trunk = 26, extension = 21, ivr = 27 Calls: Total 5/0, Active 0/0 Calls SIP packet statistics: Tx: 810 Rx: 731 Emails: Successful sent: 1 Unsuccessful attempts: 0 Available file system space: -25% Uptime: 2012/10/3 10:54:41 (uptime: 0 days 00:44:34) (39329 40346-0) WAV cache: 1 Number of HTTP sessions: Sessions: PAC=0, HTTP=1; Threads: SIP=3, HTTP=1 Domain Statistics: Total Domains: 1, Total Accounts: 25 Every so often our AA will not recognize key presses of incoming callers, nor detect a hangup signal either. I spoke with our SIP Trunk provider (Braodvox) and they noticed that in our SIP header the IP address of "127.0.0.1" was showing up (which is the localhost address of the PC that our Snom One is running on). They said it should be actually be our public IP address, which is 74.94.xx.xx. Strange thing is, normally the SIP headers DO reflect our public IP number -- then suddenly it'll start referring to the "127.0.0.1" again which renders the DTMF tones unreadable to the system. Is there any way to force our public IP address to appear in the headers always? I have no idea why it suddenly changes. Here's a portion of a logfile below. Any help appreciated, thanks!!  2012/10/03 10:37:33: SIP Rx udp:220.127.116.11:5060: SIP/2.0 200 OK Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-217db88908d0a4f24aaed01ad49ac87e;rport=5060;received=18.104.22.168 From: "2066392700" <sip:firstname.lastname@example.org>;tag=595505757 To: "2066392700" <sip:email@example.com>;tag=megFrK331FH4D Call-ID: bca8s0lj@pbx CSeq: 2638 REGISTER Contact: <sip:firstname.lastname@example.org:5060;transport=udp;line=c81e728d>;+sip.instance="<urn:uuid:dc20d480-3bb1-46b7-a06c-e8f56b912c0e>";expires=30 Date: Wed, 03 Oct 2012 17:37:33 GMT User-Agent: Broadvox Fusion Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, UPDATE, INFO, REGISTER, REFER, NOTIFY Supported: timer, precondition, path, replaces Content-Length: 0  2012/10/03 10:37:47: Did not receive ACK, disconnecting call abf9b40b-8823-1230-7794-f04da23d7069 Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.