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Great Office - Hummig KG

SnomOne TAPI Installation Problem

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Hello,

 

I'm trying to install the SnomOne TAPI Software (64bit) on either Windows Small Business Server 2008 and Windows 7 Ultimat (x64) but on both machines I get the following error message after accepting the license, specifying the installation path and so on...

 

"Snom ONE TAPI - There is a problem with this Windows Installer Package. A program run as a part of the setup did not finish as expected. Contact your support personnel or package vendor".

 

I think this is not a problem of an defective download package as the Installer starts properly, asking me for accepting license and so on.

 

What I've tried already but without success.

 

- Checking file permission on the installation package (Full Access)

- Installing out of C:\Program Files, e. g. C:\temp (same Behaviour)

- Install on a different machine (same Behaviour)

 

I can remember we had the same problem with the old PBXnSIP TAPI Software, but no solution...

 

Any idea?

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Can you check if the TAPI software executable was installed? Usually it gets placed into "C:\Program Files\snom\snom ONE TAPI". Start a cmd and cd there. There is a program named installer.exe. Try to run it as "installer.exe /list". There should be listed snomone.tsp.

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