Jump to content

Call Recording


turbogizzmo
 Share

Recommended Posts

I am helping out someone that was abandoned by their phone vendor with call recording. They have a "Record" button on their phone but when I follow the online help to setup and the location and test it doesnt seem like their server has the right fields.

 

 

Since they are a group of attorneys they would like to record call when needed not all. It would be nice if the call recording was then emailed but its also fine if its put in a directory location that can share out.

 

Attached is a screenshot of the Snow version to see if it should support recording and the other screenshot is where i think the recorder location field should be but isn't...maybe...if i am reading the direction right.

 

Thanks!

 

post-27845-0-65482100-1363214344_thumb.jpg

 

post-27845-0-17329700-1363214360_thumb.jpg

Link to comment
Share on other sites

If they don't want to upgrade to 5.0, they can as well upgrade to 4.5.1 where the PBX provisions the recording button on the phone with a XML menu, where they can turn recording on and off. That should solve their problem.

 

Would their licensing support either upgrade path? If so any reason not to go to 5.0?

 

Thanks for the help so far!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...