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Hold Key Purpose


metwest
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Hi Guys

 

What is the purpose of the hold key? Am I wrong or does it function exactly what the transfer key does!

 

The Hold key should either put a call on the next available park or at very least let the user hold the call and put there hand piece down without dial tone still coming through the speaker.

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The hold key was sometimes in the old systems also called "exclusive hold" versus "non-exclusive hold/park". Exclusive means that only the person who holds the call can retrieve it again. Parked calls can be retrieves by other persons as well. Calls must be parked in orbits, and there can be only one call be parked in an orbit. That is the user's perspective.

 

Technically, a held call is still a call between the two parties, while a parked call is a call only between the remote party and the PBX. A held call has two legs while a parked call has only one.

 

Having the same functionality like in the old days is difficult in SIP land. If you are using snom phones, then you can program the buttons to get close. A park button then must be associated with a park orbit. The you have not only one hold button, but as many park buttons as you have orbits.

 

Most users are okay with the hold functionality. Once a call is (exclusively) held, they can either perform a blind or attended transfer and get the hob done this way.

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The Hold key should either put a call on the next available park or at very least let the user hold the call and put there hand piece down without dial tone still coming through the speaker.

 

 

Add this setting to your snom_3xx_phone.xml file:

 

<cw_dialtone perm="RW">off</cw_dialtone>

 

Now when you press the hold button it puts the caller on hold like it always did but it doesn't play the dial tone in your handset or speaker.

 

 

We also add this setting:

 

<holding_reminder perm="RW">off</holding_reminder>

 

This turns off the beep reminder letting you know you still have somebody on hold.

 

After making those changes restart your Snom phone so it can do it's PnP to take in those 2 new settings.

 

We PnP all our Snom phones with those settings.

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Add this setting to your snom_3xx_phone.xml file:

 

<cw_dialtone perm="RW">off</cw_dialtone>

 

Now when you press the hold button it puts the caller on hold like it always did but it doesn't play the dial tone in your handset or speaker.

 

 

We also add this setting:

 

<holding_reminder perm="RW">off</holding_reminder>

 

This turns off the beep reminder letting you know you still have somebody on hold.

 

After making those changes restart your Snom phone so it can do it's PnP to take in those 2 new settings.

 

We PnP all our Snom phones with those settings.

 

Great , Thanks for that, that at least gets rid of the pesky tone while the user has to leave a caller on hold for a duration but do not wish to transfer.

 

Wouldn't it be a good idea SNOM ONE that string be standard in the snom_3XX_phone.xml ? Am I missing a reason why someone would want that tone?

 

Once again thanks for the help =)

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Great , Thanks for that, that at least gets rid of the pesky tone while the user has to leave a caller on hold for a duration but do not wish to transfer.

 

Wouldn't it be a good idea SNOM ONE that string be standard in the snom_3XX_phone.xml ? Am I missing a reason why someone would want that tone?

 

It is debatable; the snom phones implement this behavior by default for a reason. I guess in this case they want to make sure that the user does not forget that there is someone one the other side of the call waiting for an action. You have to keep in mind the certain regions expect different behavior. We try to override the defaults only if the overwhelming number of users need a different behavior. In other cases, it is easier to override the defaults with the templates.

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