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Single Extension (makes but can't take a call)


andrewgroup
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Win V 1.5.1

 

1 extension using Snom 360 6.5.8 firmware suddenly can't recieve a call, but can make calls all day long...

Easy fixes were first reset phone to defaults, then a restart of PBX service...

 

Gee we gotta work now....

 

Maybe this is a Snom Issue, but perhaps not. Any Diag Tips helpful..

 

A snom Phone SIP trace contains these references to dropped SRTP for bad MAC...

 

8] 20080214164720: route_pending_packet -1368: entry=a udp 192.168.1.112 2057

[8] 20080214164720: route_pending_packet -1368: entry=udp 192.168.1.112 2057

[8] 20080214164720: Send Packet 200

[8] 20080214164720: route_pending_packet -1369: entry=url sip:123@192.168.1.121:2051;line=kr4lp4nz

[8] 20080214164720: route_pending_packet -1369: entry=udp 192.168.1.121 2051

[8] 20080214164720: Send Packet NOTIFY

[8] 20080214164720: route_pending_packet -1370: entry=url sip:117@192.168.1.117:2051;line=gv8x1x75

[8] 20080214164720: route_pending_packet -1370: entry=udp 192.168.1.117 2051

[8] 20080214164720: Send Packet NOTIFY

[8] 20080214164720: route_pending_packet -1371: entry=url sip:101@192.168.1.101:2066;line=gv8x1x75

[8] 20080214164720: route_pending_packet -1371: entry=udp 192.168.1.101 2066

[8] 20080214164720: Send Packet NOTIFY

[4] 20080214164720: Dropped 1 SRTP packets with wrong MAC

[4] 20080214164721: Dropped 10 SRTP packets with wrong MAC

[4] 20080214164722: Dropped 100 SRTP packets with wrong MAC

[8] 20080214164726: route_pending_packet -1372: entry=a udp 192.168.1.112 2057

[8] 20080214164726: route_pending_packet -1372: entry=udp 192.168.1.112 2057

[8] 20080214164726: Send Packet 200

[8] 20080214164726: SIP Rx udp:192.168.1.112:2057:

BYE sip:112@192.168.1.254:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP 192.168.1.112:2057;branch=z9hG4bK-b95k4u02rhjv;rport

From: "Billy" <sip:112@localhost>;tag=vaf21dr489

To: <sip:1115550200@2AA.64.32.4>;tag=479

Call-ID: 1f013968@pbx

CSeq: 1 BYE

Max-Forwards: 70

Contact: <sip:112@192.168.1.112:2057;line=wwndntd5>;flow-id=1

User-Agent: snom360/6.5.8

RTP-RxStat: Total_Rx_Pkts=258,Rx_Pkts=258,Rx_Pkts_Lost=0,Remote_Rx_Pkts_Lost=0

RTP-TxStat: Total_Tx_Pkts=255,Tx_Pkts=255,Remote_Tx_Pkts=0

Content-Length: 0

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... using Snom 360 6.5.8 ...

 

[4] 20080214164720: Dropped 1 SRTP packets with wrong MAC

[4] 20080214164721: Dropped 10 SRTP packets with wrong MAC

[4] 20080214164722: Dropped 100 SRTP packets with wrong MAC

 

That combination probably does not work. I would suggest to turn SRTP off or to move to 7.1.30 and version 2.

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