cparman Posted July 8, 2013 Report Share Posted July 8, 2013 Hello All, I'm having issues with registering one 710 Snom phone. I have followed the instructions for the phone and still the phone will not register. On the phone display it shows 40@tekvizion.com failed provision. Below is the DHCP section from our Cisco router. ip dhcp pool SnomMini network 10.70.80.0 255.255.255.0 default-router 10.70.80.1 domain-name tekvizion.com dns-server 10.64.1.3 option 42 ip 10.10.10.5 option 66 ip 10.70.80.2 I also attached a screen shot of the registration section for the "40" extension. I have a wireshark trace but this forum application will not allow the trace to be uploaded. I have just run out of ideas, hopefully someone can help me out. Thank you in advance for you help in this matter. Logs_from_phone.txt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2013 Report Share Posted July 8, 2013 What version of the PBX are you using? Quote Link to comment Share on other sites More sharing options...
cparman Posted July 8, 2013 Author Report Share Posted July 8, 2013 Sorry about the here is the Snom One Mini software version. 4.5.0.1097 Epsilon Geminids (snom ONE mini) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2013 Report Share Posted July 8, 2013 That version simply does not support snom 710. snom 710 support was introduced in version 5. Quote Link to comment Share on other sites More sharing options...
cparman Posted July 8, 2013 Author Report Share Posted July 8, 2013 Could you tell me what Snom phones are supported with respect to 4.5 software version? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2013 Report Share Posted July 8, 2013 snom 300, 320, 360, 370, 720, 760, 821, 870, m9, PA1 and MeetingPoint. Quote Link to comment Share on other sites More sharing options...
cparman Posted July 8, 2013 Author Report Share Posted July 8, 2013 I have a Snom 320 and still this 320 will not register. The configuration is pretty much default except for the "Trunk" configuration to a Adtran SBC. The SBC is doing the registration, not the Snom one PBX. I can provide traces, configs, etc. What ever you need, as to resolve this issue Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 9, 2013 Report Share Posted July 9, 2013 If you are using option 66 with a DHCP server, you can just put the IP address of the PBX into the option 66 (and leave option 67 empty). For example, "192.168.12.43". Depending on the software version that you using on the phones, you have to put in "http://192.168.12.43" or "tftp://192.168.12.43". The 3xx series does not come with built-in certificates; therefore you must "trust the MAC address" (which is a version 4 setting for provisioning; in version 5 we have changed that concept to be a lot more secure). If it all does not help, send us a private message with remote HTTP access to the phone and the PBX and we'll fix it from here. Quote Link to comment Share on other sites More sharing options...
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