5953lc Posted July 19, 2013 Report Share Posted July 19, 2013 I apologize if this is in the wrong queue? We want all calls from Canada as identified via CID to be flagged as from Canada. We want all calls from the Quebec area be identiifed as Canada - Quebec ? can a Canadian Dial Plan be setup such that all incoming calls from Canada are automatically routed to a particular queue or IVR node and of course, the quebec calls need to be routed to an IVR and voice prompts can be pre-set to french, routed to a french-speaking queue, etc. and additionally is it possible to have all calls from Canada that come into the system with one of the ~30 Canadian area codes needs to be routed to a nuisance queue. The nuisance queue is where we want automatically all the hang-ups, silent calls, automated sales/marketing, etc calls to go. Maybe it's not a dial plan I need ... Suggestions ? Quote Link to comment Share on other sites More sharing options...
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