Jump to content
Vodia PBX forum
viptelekom

No missed call email when huntgroup first stage rings

Recommended Posts

Hello,

 

I have the following setup:

 

Extensions: 100,200

Hunt Group : 3000

 

If i recieve a call to hunt group 3000, and then it rings 100,200 as first stage for 15 seconds, and i disconnect the phone, then i get no Missed Call email notification by extension sides.

 

If the first ring stage is over, and i setup the final stage to ring extension 100 only, then i get the Missed Call email.

 

Do you know how to solve the missed call email problem at first ring stage of extenions?

 

Thanks,

Gergely

Share this post


Link to post
Share on other sites

It is debatable what should be done when a group misses a call. Imagine you have a hunt group with 5 extensions, a customer calls, and every extension get the missed call email. Then that customer will be surprised that he gets five calls back.

Share this post


Link to post
Share on other sites

Yes, but it is for a company, if anyone answers the call, they need to get no email. If noone answers, it is ok to send this email five times, as i send it to only 1 email address.

 

If they do not recieve the email, they loose customer ( and they have phones in more places, so i cannot have only 1 extension to ring ).

Share this post


Link to post
Share on other sites

Workaround could be to register all those phones to the same extension and don't use the hunt group. Most SIP phones support multiple registrations.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...