Kristan Posted March 4, 2008 Report Share Posted March 4, 2008 Strange problem from one of our customers - 1. Call comes direct into extension. 2. Person can hold / resume fine - no probs. 1. Call comes into hunt group, gets answered by receptionist. 2. Transfers (attended) to another person. 3. Caller gets put on hold and resumed. 4. Caller can hear speaker, but person on PBX can't hear external call - it's just totally dead. I have the full PBX logs... but they're rather lengthy! I'll post them once I've gone through them to see what's happening, but if anyone has any ideas or knows of this already....? PBX version is 2.1.3.2316, polycom phones all on 2.2.0. Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 4, 2008 Report Share Posted March 4, 2008 PBX version is 2.1.3.2316, polycom phones all on 2.2.0. There were a couple of changes between 2.1.3 and 2.1.6 regarding the codecs, especially in the transfer scenario. I think 2.1.6 is much cleaner there, probably a SW upgrade fixes the problem. Quote Link to comment Share on other sites More sharing options...
Kristan Posted March 4, 2008 Author Report Share Posted March 4, 2008 I'll try an upgrade tonight and see how it goes, thanks! Quote Link to comment Share on other sites More sharing options...
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