Jump to content
Vodia PBX forum
comspec

Call recordings not showing

Recommended Posts

Hi,

 

I've tested call recording today and although it recorded the message from my snom 870 to the recording folder in program files/snom/snomeone/recordings it has failed to show up in the GUI when logging into the snomeone pbx under accounts/features/recorded calls.

I also took at look by logging into the extension by the GUI and that also didn't show the call which was recorded.

 

Is there a bug or a configuration change to allow this to show up for both admin and the end user?

Share this post


Link to post
Share on other sites

Depends. If this is a user-initiated recording (a.k.a. adhoc-recording) it will show up in the mailbox. Only automatic recordings will be listed in the domain and under the recordings tab.

Share this post


Link to post
Share on other sites

This was a user initiated call (I hit the record button on the handset).

You say "show up in the mailbox" ?? Shouldn't that be under 'calls' then 'recordings' tab in the user interface?

Share this post


Link to post
Share on other sites

It is debatable where is exactly should show. The way it is implemented is that it is like a mailbox message if the user starts the recording on his own. Historically it therefore showed up in the mailbox. I would not put it under the CDR, because CDR tend to get deleted relatively soon and I would think it is more natural if such a recording gets handled like a mailbox message (regarding archiving).

Share this post


Link to post
Share on other sites

I don't think you fully understand what I'm saying.

 

In the web interface it is supposed to who you the calls you have recorded (I guess with a link so you can open them) but.....it doesn't.

 

post-28937-0-83189300-1379876116_thumb.png

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...