5953lc Posted July 17, 2014 Report Share Posted July 17, 2014 can't hear admin recordings or extension recordings in Windows - when you click on the right-pointing triangle, you get a quick button that pops up on the media player, and then disappears. I've tried fresh installs of Google Chrome and Opera, without any additional extension or add-on, and nothing works. I've tried 2 different machines on my local network - don't work. Moved one machine to other network on Charter Cable (from ATT Uverse) - didn't work. I've tried 2 different machines on 2 other networks - didn't work, even after I moved them from other network to my local network. I've tried fresh installs of linux - all work - any combination. Other people have tried using their machines, and it works for them. So I'm thinking that somewhere I have a setting issue in windows, but I can't figure out where. First I thought it was because the filesystem was full - it's not (26% used). Then I thought it was because the recordings didn't exist, but I checked and they do exist. Any suggestions would help. Thanks Lyle Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 22, 2014 Report Share Posted July 22, 2014 We will test this item in our lab and see if it's reproducible. Quote Link to comment Share on other sites More sharing options...
5953lc Posted September 12, 2014 Author Report Share Posted September 12, 2014 As of 5.2.4, along with some judicious truncation of my Agent Group names (which were quite long)... This issue regarding being able to hear recordings has been resolved - I can hear recordings in admin-mode as well as the user portal mode. Also I can see non-internal called (inbound or outbound calls), as well as internal only (ext to ext calls). Thanks! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.