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Dialing 9 to dial an outside number

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We have a customer that is using 9 to dial an outside number but they want to change it to 8 but that tries to send it to a voicemail. Is there a way to swap 8 and 9 in the system?

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The "8" is a domain setting; by default it is the prefix to call the mailbox. You can change it, e.g. to "7".

 

Generally speaking, it is better not to use any prefix for outbound calls. We are living in the year 2015 (soon 2016), everybody has a cell phone and you don't need to reserve a physical cable to make an outbound call any more... <_<

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In the domain settings there is under "Voicemail" an item called "Mailbox direct dial prefix" that should contain the "8". Change it to another number, e.g. "77" or just clear it if you don't need the feature.

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