jacobtalbot Posted January 12, 2016 Report Share Posted January 12, 2016 Hey there Can someone please tell me the best way to do the following config for our phones: 1 - User calls in to our phone system 2 - The phone system automatically answers and welcomes them, and then places them on hold 3 - When being placed on hold, the hunt group is called 4 - We can answer the call. Cheers Quote Link to comment Share on other sites More sharing options...
ahennis@voicespring.net Posted January 12, 2016 Report Share Posted January 12, 2016 I would use an agent group. I guess you could also use an auto attendant that plays a message, times out and calls a hunt group. Quote Link to comment Share on other sites More sharing options...
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