Ideal Setup

[jacobtalbot]

Hey there

 

Can someone please tell me the best way to do the following config for our phones:

 

1 - User calls in to our phone system

2 - The phone system automatically answers and welcomes them, and then places them on hold

3 - When being placed on hold, the hunt group is called

4 - We can answer the call.

 

Cheers

[ahennis@voicespring.net]

I would use an agent group.

 

I guess you could also use an auto attendant that plays a message, times out and calls a hunt group.