Bradley_M Posted May 23, 2008 Report Share Posted May 23, 2008 Ok, about once a day, or perhaps every other day . . it's totally random, a person is on a call and the system will just drop them. That's issue#1. I don't know if this is related also, but apparently the system will forget FX0 ports and leave them hanging open. I went in and tried to call and got a busy signal (main line with extra line roll-over). I had the person at facility look and all FX ports were lit up . . . so I looked at the onscreen call status . . . it only showed two calls. Hmm. I ended up rebooting the appliance to get the calls to drop. I've attempted to contact my VAR - Digital Communications out of Bakersfield, CA and so far have not received any calls back. I sent an email to Kevin Moroz and his suggestion was contacting abptech and they said they hadn't hear of any thing like I was describing, but offered a $120/hour support contract. I replaced a Asterisk system with this CS410 and I'm really beginning to regret that decision . . . they were having operational issues with the Asterisk system, but at least calls weren't being dropped. What can I go to resolve these issues? I'm in the middle of evaluating this product for another identical office, as well as our corporate system, but unless I have support and a rock solid system I can't proceed. Any assistance would be greatly appreciated. Here's our stats: Snom 360 Phones - All on version 7.1.30 CS-410 (Black) Version: 188.8.131.5205 (Linux) Four POTS lines in with rollover from main DID. Quote Link to comment Share on other sites More sharing options...
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