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500 Internal Error Msg from Polycom Phones


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We have install 4 Polycom Soudpoint IP 550 in our company. Periodically, we are seeing 500 internal error message from Polycom Phones and we don't know what is causing that. Here is the logfile we are seeing the error message.

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

INVITE sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-3b30df1f145455bd87f731bed4eee735;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1117238412

To: <sip:5086602732@localhost;user=phone>

Call-ID: 36f05f17@pbx

CSeq: 25473 INVITE

Max-Forwards: 70

Contact: <sip:204@192.168.2.200:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2914

Content-Type: application/sdp

Content-Length: 178

 

v=0

o=- 252482389 252482389 IN IP4 192.168.2.200

s=-

c=IN IP4 192.168.2.200

t=0 0

m=audio 51614 RTP/AVP 101

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

NOTIFY sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-0e33958246446e6b735fadef61158be4;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

CSeq: 8393 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="694" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.49:5060:

NOTIFY sip:201@192.168.2.49 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-bded669092b5ef5495f718c44b841c62;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

CSeq: 9633 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=288

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="694" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.54:5060:

NOTIFY sip:202@192.168.2.54 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-cfc674ae61c354b60fe0043552ac7542;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

CSeq: 23131 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=205

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="688" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.202:5060:

NOTIFY sip:203@192.168.2.202 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-91b40f7c514aa805943bd331a1508eca;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

CSeq: 19990 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="688" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 488 Not Acceptable Here

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-a780c8e4e8302dd2ef04760ca2ef7ce1;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1864310274

To: <sip:5086602732@localhost;user=phone>;tag=EEE3B317-BEAB1E1E

CSeq: 31103 INVITE

Call-ID: 957853cf@pbx

Contact: <sip:201@192.168.2.49>

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.49:5060:

ACK sip:201@192.168.2.49 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-a780c8e4e8302dd2ef04760ca2ef7ce1;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1864310274

To: <sip:5086602732@localhost;user=phone>;tag=EEE3B317-BEAB1E1E

Call-ID: 957853cf@pbx

CSeq: 31103 ACK

Max-Forwards: 70

Contact: <sip:201@192.168.2.200:5060;transport=udp>

Content-Length: 0

 

[5] 2008/06/04 13:49:41: INVITE Response: Terminate 957853cf@pbx

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

NOTIFY sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-db7e7f4ed8140dcda7ab1efe123076c5;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

CSeq: 8394 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="695" state="full" entity="sip:201@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.49:5060:

NOTIFY sip:201@192.168.2.49 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-503dc5924285ee2fdb846022cd3490b5;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

CSeq: 9634 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=288

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="695" state="full" entity="sip:201@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.54:5060:

NOTIFY sip:202@192.168.2.54 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-76738d73433e437c35ba2991eb2ad8eb;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

CSeq: 23132 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=205

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="689" state="full" entity="sip:201@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.202:5060:

NOTIFY sip:203@192.168.2.202 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-8db86b5231059bcda4cb0fe799d993ef;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

CSeq: 19991 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="689" state="full" entity="sip:201@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-27fbafa08836f6189eb2ff987ccb1188;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8391 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-37ee2e47180f0eee77acdb78ee7ba746;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9631 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-ca540328064dead67a16a48b84c20471;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23129 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-de13230b3ef4c09862081dbe57d4a529;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19988 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 488 Not Acceptable Here

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-31b327aa99a9cbf718cd7d6df199d47d;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=898848906

To: <sip:5086602732@localhost;user=phone>;tag=E30ABDE-5FC5BA7D

CSeq: 13046 INVITE

Call-ID: af42d3bf@pbx

Contact: <sip:202@192.168.2.54>

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.54:5060:

ACK sip:202@192.168.2.54 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-31b327aa99a9cbf718cd7d6df199d47d;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=898848906

To: <sip:5086602732@localhost;user=phone>;tag=E30ABDE-5FC5BA7D

Call-ID: af42d3bf@pbx

CSeq: 13046 ACK

Max-Forwards: 70

Contact: <sip:202@192.168.2.200:5060;transport=udp>

Content-Length: 0

 

[5] 2008/06/04 13:49:41: INVITE Response: Terminate af42d3bf@pbx

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-c394c8827c0bcb6c27becc7f40d52942;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8392 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

NOTIFY sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-4278827187a3e769bc09e2d23ba6ac69;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

CSeq: 8395 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="696" state="full" entity="sip:202@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.49:5060:

NOTIFY sip:201@192.168.2.49 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-0533075fc777c64e43d6d271e48e000e;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

CSeq: 9635 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=288

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="696" state="full" entity="sip:202@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.54:5060:

NOTIFY sip:202@192.168.2.54 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-6df01488702f6317bed9b9afec8f5b7c;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

CSeq: 23133 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=204

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="690" state="full" entity="sip:202@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.202:5060:

NOTIFY sip:203@192.168.2.202 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-7d856e4fa198920ae1dce8aba42b03b8;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

CSeq: 19992 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="690" state="full" entity="sip:202@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-b458b73e628f56c52c64b89c4977f72c;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9632 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-df4da5d89c452c72bed2037dd0b9ab89;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23130 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 488 Not Acceptable Here

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-3b30df1f145455bd87f731bed4eee735;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1117238412

To: <sip:5086602732@localhost;user=phone>;tag=93F043CB-7143ABF0

CSeq: 25473 INVITE

Call-ID: 36f05f17@pbx

Contact: <sip:204@192.168.2.7>

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

ACK sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-3b30df1f145455bd87f731bed4eee735;rport

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1117238412

To: <sip:5086602732@localhost;user=phone>;tag=93F043CB-7143ABF0

Call-ID: 36f05f17@pbx

CSeq: 25473 ACK

Max-Forwards: 70

Contact: <sip:204@192.168.2.200:5060;transport=udp>

Content-Length: 0

 

[5] 2008/06/04 13:49:41: INVITE Response: Terminate 36f05f17@pbx

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-0e33958246446e6b735fadef61158be4;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8393 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-bded669092b5ef5495f718c44b841c62;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9633 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-cfc674ae61c354b60fe0043552ac7542;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23131 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.7:5060:

NOTIFY sip:204@192.168.2.7 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-200126caaa4e6d4fa6b293b3da9e2a96;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

CSeq: 8396 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="697" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.49:5060:

NOTIFY sip:201@192.168.2.49 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-e51a55da3f94a112b4f361b7ebb2837d;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

CSeq: 9636 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=288

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="697" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.54:5060:

NOTIFY sip:202@192.168.2.54 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-82a07b62fe2b6c3e985905e15c8c803a;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

CSeq: 23134 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=204

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="691" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tx udp:192.168.2.202:5060:

NOTIFY sip:203@192.168.2.202 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-2cf1288a6cf04654e126472f0a58f5d7;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

CSeq: 19993 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="691" state="full" entity="sip:204@localhost"></dialog-info>

[5] 2008/06/04 13:49:41: SIP Tr udp:127.0.0.1:5062:

SIP/2.0 183 Ringing

Via: SIP/2.0/UDP 127.0.0.1:5062

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1291554098

To: <sip:5086602732@localhost;user=phone>;tag=0f7971ea97

Call-ID: d9cca7b4@fxo

CSeq: 1 INVITE

Contact: <sip:5086602732@127.0.0.1:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2914

Content-Type: application/sdp

Content-Length: 182

 

v=0

o=- 660877821 660877821 IN IP4 127.0.0.1

s=-

c=IN IP4 127.0.0.1

t=0 0

m=audio 54162 RTP/AVP 101

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=sendrecv

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-91b40f7c514aa805943bd331a1508eca;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19990 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-db7e7f4ed8140dcda7ab1efe123076c5;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8394 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-503dc5924285ee2fdb846022cd3490b5;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9634 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-76738d73433e437c35ba2991eb2ad8eb;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23132 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-8db86b5231059bcda4cb0fe799d993ef;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19991 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-4278827187a3e769bc09e2d23ba6ac69;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8395 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Tx udp:127.0.0.1:5062:

SIP/2.0 487 Request Terminated

Via: SIP/2.0/UDP 127.0.0.1:5062

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1291554098

To: <sip:5086602732@localhost;user=phone>;tag=0f7971ea97

Call-ID: d9cca7b4@fxo

CSeq: 1 INVITE

Contact: <sip:5086602732@127.0.0.1:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2914

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-0533075fc777c64e43d6d271e48e000e;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9635 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-6df01488702f6317bed9b9afec8f5b7c;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23133 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-7d856e4fa198920ae1dce8aba42b03b8;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19992 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.7:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-200126caaa4e6d4fa6b293b3da9e2a96;rport

From: <sip:204@192.168.2.200>;tag=722b7c6bfe

To: "204" <sip:204@192.168.2.200>;tag=D6F25FBF-4E8817F4

CSeq: 8396 NOTIFY

Call-ID: d288ac18-892a681-bb9fd05e@192.168.2.7

Contact: <sip:204@192.168.2.7>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.49:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-e51a55da3f94a112b4f361b7ebb2837d;rport

From: <sip:201@192.168.2.200>;tag=d1ad9cd7a4

To: "201" <sip:201@192.168.2.200>;tag=A209C046-AC3AA951

CSeq: 9636 NOTIFY

Call-ID: 243fdf7d-d5e2c86c-30dc705f@192.168.2.49

Contact: <sip:201@192.168.2.49>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: PSTN: Response code: 183

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.54:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-82a07b62fe2b6c3e985905e15c8c803a;rport

From: <sip:202@192.168.2.200>;tag=1dc2c79294

To: "202" <sip:202@192.168.2.200>;tag=627C590C-C7BD95A3

CSeq: 23134 NOTIFY

Call-ID: 7e4a0a0f-46317fd2-d98509c1@192.168.2.54

Contact: <sip:202@192.168.2.54>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-2cf1288a6cf04654e126472f0a58f5d7;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19993 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

 

[5] 2008/06/04 13:49:41: PSTN: Response code: 487

[5] 2008/06/04 13:49:41: SIP Tr udp:192.168.2.202:5060:

NOTIFY sip:203@192.168.2.202 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-daf02cdcaacd3f6381afbb52f36e6861;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

CSeq: 19989 NOTIFY

Max-Forwards: 70

Contact: <sip:192.168.2.200:5060;transport=udp>

Event: dialog

Subscription-State: active;expires=289

Content-Type: application/dialog-info+xml

Content-Length: 149

 

<?xml version="1.0"?>

<dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="687" state="full" entity="sip:202@localhost"></dialog-info>

[4] 2008/06/04 13:49:41: PSTN: Call rejected on 1

[5] 2008/06/04 13:49:41: SIP Rx udp:127.0.0.1:5062:

ACK sip:5086602732@localhost;user=phone SIP/2.0

Via: SIP/2.0/UDP 127.0.0.1:5062

From: "Anonymous" <sip:anonymous@localhost;user=phone>;tag=1291554098

To: <sip:5086602732@localhost;user=phone>

Call-ID: d9cca7b4@fxo

Contact: <sip:127.0.0.1:5062>

CSeq: 1 ACK

Content-Length: 0

 

[3] 2008/06/04 13:49:41: PSTN: Channel 1: Hangup

[5] 2008/06/04 13:49:41: PSTN: Channel 1 goes onhook

[5] 2008/06/04 13:49:41: PSTN: enable_callerid 1

[3] 2008/06/04 13:49:41: PSTN: Channel 1 going to GO_ONHOOK

[5] 2008/06/04 13:49:41: SIP Rx udp:192.168.2.202:5060:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bK-daf02cdcaacd3f6381afbb52f36e6861;rport

From: <sip:203@192.168.1.55>;tag=0aea898eff

To: "203" <sip:203@192.168.1.55>;tag=67B36DC1-75EF9DA6

CSeq: 19989 NOTIFY

Call-ID: 2452c3da-fef2b3cb-7890cee8@192.168.2.202

Contact: <sip:203@192.168.2.202>

Event: dialog

User-Agent: PolycomSoundPointIP-SPIP_550-UA/2.2.2.0084

Content-Length: 0

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We have install 4 Polycom Soudpoint IP 550 in our company. Periodically, we are seeing 500 internal error message from Polycom Phones and we don't know what is causing that. Here is the logfile we are seeing the error message.

 

The "SIP/2.0 500 Internal Server Error" is for the NOTIFY and usually it has to do with subscriptions that are still in the server but already expired on the phone. After a reboot this is normal if the phone comes up within the subscription duration and there is no reason for concern.

 

The reason why the call gets rejected is "SIP/2.0 488 Not Acceptable Here". In the INVITE you can see that the PBX obviously does not offer any codec to the phone, which makes that understandable. Check your codec settings for the system, it seems the problem is there.

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