ap_6200
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Posts posted by ap_6200
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At the moment only indirectly. You can for example monitor the extension status for that agent.
That should happen every night at 12 PM. We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day.
I like the idea of the moderator- Please let me know when that feature is rolled in.
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The CDR are sent from the domain. Did you set up the domain email address? It should be right next to the try button. Otherwise, try setting the clock close to midnight and turn the logging for email things on and see what happens.
I was able to get this to work by setting up the email information under the Admin - Settings - Logging - which was OK for this user - because it's a premise based pbx.
However - in a hosted environment - if we provide the smtp settings, etc - without putting an email address - Will it go to each domain's CDR settings and send to that particular email address?
Thanks,
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Is there any way to determine which Agent picked up which active call in the Queue?
I am using 2.1.3 -
I know under the Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken - but in the call details, it does not say which Agent took which call.
Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ?
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In Call Teach mode - We have tested and verified that not only does this feature not work correctly (being able to talk to the extension that you have entered i.e. *82400 - It produces a one-way audio path and the original call parties cannot hear one another.
This was tested in extension to extension dialing.
Call Barge-In, and Call Listen-In work correctly.
Please let me know if this was addressed in the newly released 2.1.3
Thanks
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If the "try" works then that is a good sign. The CDR are sent at midnight - to be more precise at midnight of the system (not necessarily the domain if the timezones differ). Are other emails going out?
Yes, the other emails are going out - such as vm to email...
And I've had this enabled for over 2 weeks, surely it's midnight by now ;-)
Any other help would be useful.
Thanks,
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Send daily CDR report to: xxx@xxx.com (try)
When I click on the "try" - it delivers an email.
Shouldn't this send me "daily CDR's" ?
If so, it's not working - Can you assist?
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ACK. Needs to be fixed before we can release this.
Is there a status on this fix?
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I am (and probably always did have) - an issue with the wav files that are created and sent via email to users.
These wav files (with volume cranked all the way up) - are still very inaudible.
Is there a setting somewhere I can tweak?
Thanks,
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Is there a function on the polycom phones or pbxnsip to sound a notice after a call has been put on hold for a period of time? We had an agent put a call on hold this morning and forgot about it.
Any input would be helpful.
Thanks,
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Are you sure this is a problem of the PBX? Usually the SIP phone generates the DTMF tones for user input.
I'm not sure of anything - I was posing the question if anyone else had witnessed this - especially with the Polycom phones.
Thanks,
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Clarify: You mean when you listen to voicemail and then press '7' you have this effect? You hear that on the phone?
Yes... Listening to voicemail... .press '7' to delete... it's a long extended DTMF tone...... Happens quite frequently.
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Is anyone else experiencing issues when checking voicemail from Polycom phones (or any other type of phone)
that when pressing "7" to delete - especially during the message that you know you want to delete - that it gives an extended BEEP - 1 to 2 seconds - as opposed to just simply hearing the "beep" and the next message or prompt.
It's annoying, and is starting to affect our customer base. It's reproducible with different lengths of voicemails.
I'd say 25 to 50 percent of the time i can get it to BEEEEP.
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This can happen if there are more than one phones registered to the same account and one account does not subscribe to the MWI state. Are the registrations stable?
I am having the same issue - All accounts subscribe to the MWI state, and the registrations are stable
Call Teach-Mode - Version 2.1.2
in General Setup
Posted
Please let me know the status quickly - as we wanted to release 2.1.3 in January to our customer base.