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Vodia Telephone System

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Posts posted by Vodia Telephone System

  2. Version 5.0.4

    in Announcements

    Posted

    That is very strange, since this should be the same as the test version (which worked) as far as ActiveSync is concerned.

     

    1. Can you try a few times, if you already have not, sometimes it can create problems when response from server is delayed.

    2. If you didn't already, can you please use the same account and password that you used for the test version.

    3. And try the test version again (if it's still available) with the same account, to see if it still works with the same account you are trying here.

     

    I am sorry, I have to suggest these tests but the problem is that it works here with the exchange account you gave me. It synchs the fake contacts I have created there. Maybe you can also additionally test that account you gave me that works for me here on this version.

     

    Thanks.

  3. Version 5.0.4

    in Announcements

    Posted

    You can upgrade to the new version 5.0.5, that has the ActiveSync improvements that you require, by using the link:

     

    http://snomone.com/downloads/snomONE/version-5.0.5.xml

     

    OR you can go to our website in case you want a fresh installation from start.

     

    This version should work for you now.

     

    As you will notice, we made a new version. That is because there were some other improvements too, so we decided to make a new one.

     

    Note: When you Sync contacts, it will take some time for the contacts to appear because the server sometimes takes longer to respond, especially when it redirects.

     

    Thanks.

  4. Version 5.0.4

    in Announcements

    Posted

    It's good that it works for you now.

     

    We will provide you with the 64 bit version when we have tested it a bit.

     

    Also I mentioned those problems to you for your information. You may not have to change anything, except maybe why point number 3 happens; it's allowed but not desirable. Other than that, it is perfectly okay to set your exchange server to German language; it was a problem on our part which we have now hopefully fixed.

     

    Thanks.

  5. Version 5.0.4

    in Announcements

    Posted

    By the way, because of the extra re-directions from your server, the synching process may take a bit longer than usual.

    So when you press sync, you have to give it some time before the contacts appear.

    Also on Activesync Contacts you can search for a contact to see if it was downloaded.

     

    Thanks.

  6. Version 5.0.4

    in Announcements

    Posted

    I have made a temporary test version for you to try out. Unfortunately it is windows 32 bit version, but I think for testing it should be okay. Once everything is fine, we will finally include it in release version.

     

    Here is the link:

     

    http://snomone.com/downloads/snomONE/win32/pbxctrl.exe

     

    The problems were mostly related to very rare situations and that's why it worked on all systems that we tested, and would work on most systems.

     

    These were the problems:

     

    1. You are running an older version 12.1 of ActiveSync. We support 14.0. Anyway I included that version (but not beyond that, the others are too old) in this test version.

    2. Your exchange server is set for German and unfortunately we were checking something in received data that changed with language.

    3. Error 451 is a very rare, because after autodiscovery you'd think the server is done with location. Well guess what, even after the full process of discovery (where the server itself gives us its final location) it still isn't finished and suggests another location after synching starts. Anyway, now we handle it better and should not cause problems anymore, but why your server is set up for that or why it is even allowed I don't understand.

     

    I hope you can try this version out and confirm that it works for you now.

     

    Thanks for the account to help us better pinpoint the problems.

  8. Version 5.0.4

    in Announcements

    Posted

    Would it be possible if I can test a test account with some fake contacts on your exchange server, which you can then delete, that is if your exchange server is available on internet.

     

    I know, for security reasons, that may not be possible, I just wanted to ask so maybe we could identify the problem. Because from your last post, it seems discover worked fine, and syncing started but it should say synching complete after that, and it didn't. Something went wrong during synching.

     

    The problem is, since it works with our exchange servers, it will be difficult to pinpoint the problem without testing it on the actual server where it fails.

     

    Can you also tell me which OS are you running the pbx on, and is it 32 bit or 64 bit?

  9. Version 5.0.4

    in Announcements

    Posted

    Yes it is an HTTP error but in case of ActiveSync it has the following meaning:

     

    http://technet.microsoft.com/en-us/library/dd439372%28v=exchg.80%29.aspx

     

    which I know is a little puzzling as to what the server wants.

     

    But it seems to be that the server you are trying to connect does not like to do ActiveSync, at least not for your account.

     

    Did you let the system autodiscover the address?

     

    As you can see in the setting "Exchange Address (if unknown, leave blank for autodiscover):" to leave blank if the address is unknown. This is the exact address of the exchange server not necessarily the domain at the @ sign. If you did not already, please leave this setting blank for autodiscover to get the right address. In username you have to give the full email address (Eg. abc@domain.com) - maybe we should make that clearer - then of course the password and leave the address blank, save then sync.

     

    It works on many of the different servers and accounts that we tested, but maybe there are some scenarios where some settings need to be tweaked, which is also the case with ActiveSyncing with a mobile device.

     

    I hope it helps.

  12. PnP Buttons not reflected on snom870

    in Extension Setup

    Posted

    That's very strange.

     

    Maybe another thing you can do is add the same thing in the admin pnp.xml.

    In admin templates choose the pnp.xml, the same way you did for domain and add that piece I sent you. Then save and restart.

     

    Also even if you don't get it in the browser, try it on the phone anyway, because the phone adds the domain, user and password etc. that are required.

     

    Other than that, also try the same in the browser for another phone type like snom720, for testing just to see if you at least get other files not related to 8-series phones. You don't have to add anything for that. Just in the browser try:

     

    https://192.168.x.x:443/prov/snom_720_buttons.xml?model=snom720

  14. PnP Buttons not reflected on snom870

    in Extension Setup

    Posted

    No the placement seems to be correct.

     

    I am sure you have checked it, but just to be sure, please check if your changes are still there in pnp.xml when you restart the system.

     

    And you do make these changes in the customize page in the domain by selecting the pnp.xml file, changing it, saving it and restarting the pbx in the services?

     

    I just repeated the process and in the browser I get the correct output when I add those lines in the pnp.xml. But if I remove them I get file not found.

     

    In the browser, do you use:

     

    https://[yourdomain]/prov/snom_870_buttons.xml?model=snom870

     

    [yourdomain] of course needs to be replaced by your ip or domain name.

     

    If it asks for certificate, you can add a temporary exception and in login/pass, give the login and pass of your first extension in the domain.

     

    Until it returns the right file here, the phone won't get it either.

     

    For further test, to see if you get any file from the system at all try:

     

    http://[yourdomain]/prov/snom870.htm

     

    It should return the next batch of files the phone should get. You can also copy and paste the buttons entry from here to try in the browser.

     

    I hope this helps.

     

    Thank you.

  15. PnP Buttons not reflected on snom870

    in Extension Setup

    Posted

    Yes, I did in the way you suggested. But then it is rather troublesome to take a screenshot, modify the image to protect privacy, then attach it to this post. So after I did the setting saved, I switched to the text mode and copied those text into the post and took out the privacy portion. Hope this make sense to you.

     

    Regards,

     

     

    I am sorry, there was a slight problem with the 8 series phones. The next version will take care of that.

    In the mean time can you add the lines below in the pnp.xml file and save and then restart the pbx.

     

    <file name="snom_870_buttons.xml" encoding="xml">

    <pattern>snom_870_buttons.xml</pattern>

    <vendor>snom</vendor>

    <protocol>https</protocol>

    </file>

     

    That should deliver the right file.

     

    Thanks.

  17. PnP Buttons not reflected on snom870

    in Extension Setup

    Posted

    Before anything else, can you tell me why you don't use the simplified way of just selected the snom870 in domain buttons and make your selections on those buttons so that they are delivered to the snom870? Have I missed something where it is necessary to do it the way you did? The reason I ask is that we have really simplified the process I wanted to know what that process does not cover.

     

    Thanks.

  18. autoprovision with user-specific files

    in Extension Setup

    Posted

    Hi,

     

    I'm fighting hard to find a way to have the SnomOne ipbx send specific files to a snom370 phone via

    autoprovisionning (via multicast PnP).

     

    When the phone requests its configuration file (which appears to be snom370.htm) the ipbx

    generates the file on the fly and sends it to the device.

    It also generates the needed xml files (fw, fs, lang, etc...)

    And it also generates a file called snom370-[the MAC address of the device].htm

    It's this last file I'd like to be able to customize.

    According to the Snom 370 it's where custom parameters are supposed to be set.

    Is there a way ?

    I tried several things, nothing seems to work :

    if I write in this file, it is overwritten the next time the device requests it (quite normal).

    if a put a pointer to another file in the snom370.xml file, and put this other file in the same folder (generated\domain\extension)

    the file is not found (error 404).

    if a put this file in the 'html' folder (as read in another post), I get a 302 html error because the server wants the device to authenticate. And anyway it wouldn't provide a specific file (every device would download the same file).

     

    I also tried to create a snom370-[the MAC address of the device].htm file in the html folder but it doesn't work either.

    I wonder if the device really requests this 'custom' file ...And don't see anything in the log about it.

    I wonder if there's a way to have my device inherit from specific parameters via autoprovisionning...

     

    Do you have an idea ?

     

    Any help will be greatly appreciated.

     

    Thanks in advance,

     

    Vincent

     

     

    Can you please try and point to a file snom370_[YOUR MAC].htm in the snom370.xml file.

    Note that it is underscore '_' and not a dash.

    Now put the actual file snom370_[YOUR MAC].xml with the settings in the folder. Note this one is .xml and the pointer to it is .htm.

     

    Now you have to add this as a pattern anywhere in the pnp.xml file as shown below, so that pbx knows it has to serve it and also to map the pattern.

     

    <file name="snom370_[YOUR MAC].xml" encoding="xml">

    <pattern>snom370_[YOUR MAC].htm</pattern>

    <vendor>snom</vendor>

    <anonymous>true</anonymous>

    <protocol>tftp,http,https</protocol>

    <pnp-vendor>snom</pnp-vendor>

    <pnp-model>snom300</pnp-model>

    <pnp-version>^[78]</pnp-version>

    <pnp-content-type>application/url</pnp-content-type>

    <pnp-url>{https-url}/snom370_[YOUR MAC].htm</pnp-url>

    </file>

     

    Of course replace [YOUR MAC] with the actual mac.

     

    I hope this works for you.

  19. Active Calls Dropping to Voicemail HELP

    in General Setup

    Posted

    We did upgrade the firmware on the Snom and Polycom's, it does happen on the M9's but also on the 360's 370's and Bria Softphones. There is probably never more than 5 to 10 active calls at one time, I am pretty sure from troubleshooting it is not resources, I am not sure how to check to see if it is running out of RTP ports to be honest. This is the Windows 64 bit PBX Build.

     

    Thank you!

     

     

    Maybe you should try our latest win 64-bit pbx build for the 4.5 version. The link is given below.

    If you decide to give it a try, please make sure you backup your system properly before upgrading.

    Also make sure that the MAC address is in your license key.

     

    http://snomone.com/downloads/snomONE/v4.5/win64/pbxctrl-4.5.1.1106.exe

  20. MacOS Installer for Version 5

    in Announcements

    Posted

    Instant Message img/im.png looks missing from the user web page

     

    Under user web page -> Advanced: the feature menu is always collapsing when a subitem has been selected.

     

    To me the items under Features seems to be the most important one (e.g. DND, Call forwarding, Hot desking).

    Why hiding these when you use them regulary?

    If it is to get place I rather would hide everything under Preferences

     

    Are the cookies in your browser on? The "Features" menu should not collapse on choosing a subitem provided the cookies are on. This kind of state has to be a local browser state kept in cookies.

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