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matthewl

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About matthewl

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  1. Any update on the new version?
  2. Any update on this one? I'm sure this is the case for many other Admins. At the moment this is the only thing stopping us rolling this out to all users.
  3. humm I was getting no audio output but after a reboot of the system this is resolved.
  4. Ok is there an ETA for the MSI? We don't allow access to the windows store on our domain, I'm sure this is the case for many other Admins. At the moment this is the only thing stopping us rolling this out to all users.
  5. when will the new notification be available? I am using the MSI for version 3.2 and it still show the windows notification
  6. Same problem here mic works fine but no audio output from the software? this is what im seeing in windows.
  7. We are noticing a difference in the app and the web interface for ACD groups see the below screenshots on the left is the windows app Which shows a green icon next to the logged in user and the right is the web interface which shows green icon regardless if the user is logged in or out?
  8. Any plans to make it available? We don't allow user access to the windows store on our domain
  9. that does seem to work but it doesn't update dynamically? once the user is logged in the ACD they have to relog the app for the ACD to show? Is there no way to show a user (a call centre manager as an example) a list of the specific ACDs all the time they are not part of the acd but want to monitor it. This was the way this worked before the new web interface/app? seems like this function has been lost?
  10. sorry our PBX is only available on premises not via the Internet.
  11. sorry that does not work and I don't have any customised files?
  12. if i unset that then that user cannot see any agent groups, I need users to see only specific ones?
  13. unfortunately that's not the case If i click on one which my user is not listed in that 'Permissions to monitor this account' then I can still see the data?
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