Vodia PBX

We made a test version that disables the detection of the caller-ID when the line is not in the ringing state. Can you give that version a try? After upgrading and testing, you can downgrade back to the version that you are running right now if the situation should not improve. http://pbxnsip.com/cs410/update-3.3.1.3170-ghost.tgz

Sure! We consolidated thhe parameters, so that they appear only once. Especially for Polycom it was strange that you had to specify the transport layer twice.

Just tried it here... It worked... I even tried over the Internet. It also worked... Both provisioning over the Internet and provisioning in the LAN. Using version 3.1.2 on the phone (bootloader 4.1.2.0037). All phones firmware files are in the tftp directory. Do you have a pnp.xml file in your html directory? If that should be so, consider moving it away and restart the service. I attached the log file from the phone for reference. 0324204419|log |*|02|Initial log entry. Current logging level 4 0324204419|so |*|02|Initial log entry. Current logging level 3 0324204419|so |*|02|---------- Initial log entry ---------- 0324204419|so |*|02|Platform: Model=SoundPoint IP 550, Assembly=2345-12500-001 Rev=A 0324204419|so |*|02|Platform: MAC=0004f214058e, IP=192.168.178.21, Subnet Mask=255.255.255.0 0324204419|so |*|02|Platform: BootBlock=2.7.0 (12500_001) 18-Jan-07 13:27 0324204419|so |*|02|Platform: Bootrom=4.1.2.0037 11-Aug-08 16:16 0324204419|so |*|02|Application, main: Label=SIP, Version=3.1.2.0392 07-Jan-09 13:08 0324204419|so |*|02|Application, main: P/N=3150-11530-312 0324204419|so |3|02|Platform: Flash detected is 9 which is different than expected. 0324204419|wdog |*|02|Initial log entry. Current logging level 4 0324204419|ethf |*|02|Initial log entry. Current logging level 4 0324204419|so |5|02|utilCertificateInit failed. 0324204419|hw |*|02|Initial log entry. Current logging level 4 0324204419|ares |*|02|Initial log entry. Current logging level 4 0324204419|dns |*|02|Initial log entry. Current logging level 3 0324204419|cfg |*|02|Initial log entry. Current logging level 3 0324204419|cfg |3|02|RT|Checking DHCP option 160 type string 0324204419|cfg |3|02|RT|Runtime basic IP parameters updated. 0324204419|cfg |3|02|RT|Runtime SNTP parameters updated. 0324204419|dns |*|02|DNS resolver servers are '192.168.178.1' '0.0.0.0' 0324204419|dns |*|02|DNS resolver search domain is '' 0324204419|so |4|02|[soFontsC]: Font item (2)(2) is NULL. 0324204419|curl |*|02|Initial log entry. Current logging level 3 0324204419|utilm|*|02|Initial log entry. Current logging level 4 0324204419|copy |*|02|Initial log entry. Current logging level 3 0324204419|rtos |*|02|Initial log entry. Current logging level 4 0324204419|sec |*|02|Initial log entry. Current logging level 4 0324204419|cfg |3|02|Prm|Beginning to provision phone 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20/2345-12500-001.bootrom.ld' from '192.168.178.20' 0324204419|cfg |3|02|Prm|Image 2345-12500-001.bootrom.ld has not changed 0324204419|copy |3|02|buffered_write: transfer Terminated on entry. Return 0 0324204419|copy |3|02|Download of '2345-12500-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1) 0324204419|cfg |3|02|Prm|Downloaded bootROM is identical to current version 4.1.2 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20/0004f214058e.cfg' from '192.168.178.20' 0324204419|copy |3|02|Download of '0004f214058e.cfg' succeeded on attempt 1 (addr 1 of 1) 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20/2345-12500-001.sip.ld' from '192.168.178.20' 0324204419|copy |4|02|Download of '2345-12500-001.sip.ld' FAILED on attempt 1 (addr 1 of 1) 0324204419|copy |4|02|Server '192.168.178.20' said '2345-12500-001.sip.ld' is not present 0324204419|cfg |4|02|Prm|Could not get all 512 bytes of the header 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20/sip.ld' from '192.168.178.20' 0324204419|cfg |3|02|Prm|Image sip.ld has not changed 0324204419|copy |3|02|buffered_write: transfer Terminated on entry. Return 0 0324204419|copy |3|02|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1) 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20:80/provisioning/polycom_phone.cfg' from '192.168.178.20' 0324204419|copy |3|02|Download of 'provisioning/polycom_phone.cfg' succeeded on attempt 1 (addr 1 of 1) 0324204419|cfg |3|02|Prm|Updated http://192.168.178.20:80/provisioning/polycom_phone.cfg 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20:80/provisioning/polycom_sip.cfg' from '192.168.178.20' 0324204419|copy |3|02|Download of 'provisioning/polycom_sip.cfg' succeeded on attempt 1 (addr 1 of 1) 0324204419|cfg |3|02|Prm|Updated http://192.168.178.20:80/provisioning/polycom_sip.cfg 0324204419|cfg |3|02|Prm|Check of configuration files suceeded 0324204419|cfg |3|02|Prm|Phone successfully provisioned 0324204419|cfg |*|02|Prm|Configuration file "polycom_phone.cfg" is from template Unknown, revision Unknown 0324204419|cfg |*|02|Prm|Configuration file "polycom_phone.cfg" SHA1 digest: 87F30DB8EBF7457481EE3F197F6EB5BD0F5F1CCA 0324204419|cfg |*|02|Prm|Configuration file "polycom_sip.cfg" is from template Unknown, revision Unknown 0324204419|cfg |*|02|Prm|Configuration file "polycom_sip.cfg" SHA1 digest: CE500E55FED94E2E0EDC4E34221C147AB86290A0 0324204419|so |3|02|Success provisioning. 0324204419|so |*|02|Configuration files: http://192.168.178.20:80/provisioning/polycom_phone.cfg, http://192.168.178.20:80/provisioning/polycom_sip.cfg 0324204419|copy |3|02|'http://44%40localhost:****@192.168.178.20/0004f214058e-phone.cfg' from '192.168.178.20' 0324204419|copy |4|02|Download of '0004f214058e-phone.cfg' FAILED on attempt 1 (addr 1 of 1) 0324204419|copy |4|02|Server '192.168.178.20' said '0004f214058e-phone.cfg' is not present 0324204419|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f214058e-phone_cfg.zzz does not exist or is empty 0324204419|sec |4|02|utilCryptoConfigFileEncrypted: Could not read file /ffs0/local/0004f214058e-phone_cfg.zzz. 0324204419|cfg |3|02|Edit|Local cfg not found: /ffs0/local/0004f214058e-phone_cfg.zzz 0324204419|cfg |3|02|Edit|Loaded local file: /ffs0/local/0004f214058e-phone_cfg.zzz 0324204419|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f214058e-phone_cfg.zzz 0324204419|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f214058e-phone_cfg.zzz does not exist or is empty 0324204419|cfg |5|02|Prm|Error when decompressing config file /ffs0/local/0004f214058e-phone_cfg.zzz 0324204419|cfg |3|02|RT|Checking DHCP option 160 type string 0324204419|cfg |3|02|RT|Runtime SNTP parameters updated. 0324204419|so |3|02|Using time offset 3600 seconds. 0324204419|so |3|02|SNTP: sync with server '192.168.178.1' 1 of 1 OK on try 1 of 2 timeout 500 of total 0 ticks (0 sec) 0324204419|so |3|02|Setting daylight savings string to "TIMEZONE=UTC::-60:::". 0324214508|log |*|02|Log render level set to 1 0324214508|lic |*|02|Initial log entry. Current logging level 4 0324214508|copy |3|02|'http://44%40localhost:****@192.168.178.20/000000000000-license.cfg' from '192.168.178.20' 0324214508|copy |4|02|Download of '000000000000-license.cfg' FAILED on attempt 1 (addr 1 of 1) 0324214508|copy |3|02|transport res: 28 respCode 0 0324214508|copy |3|02|transport error: a timeout was reached. 0324214508|copy |3|02|transport error buffer: connect() timed out!. 0324214508|copy |3|02|Making further download attempts for '000000000000-license.cfg' 0324214508|copy |3|02|'http://44%40localhost:****@192.168.178.20/000000000000-license.cfg' from '192.168.178.20' 0324214508|copy |4|02|Download of '000000000000-license.cfg' FAILED on attempt 2 (addr 1 of 1) 0324214508|copy |4|02|Server '192.168.178.20' said '000000000000-license.cfg' is not present 0324214508|copy |3|02|'http://44%40localhost:****@192.168.178.20/0004f214058e-license.cfg' from '192.168.178.20' 0324214508|copy |4|02|Download of '0004f214058e-license.cfg' FAILED on attempt 1 (addr 1 of 1) 0324214508|copy |4|02|Server '192.168.178.20' said '0004f214058e-license.cfg' is not present 0324214508|lic |4|02|cfgCfsFlashKeyScratchLoad: key is blank 0324214508|srtp |*|02|Initial log entry. Current logging level 4 0324214508|rdisk|*|02|Initial log entry. Current logging level 4 0324214508|rdisk|*|02|RAM disk created, size: 4,194,304 bytes 0324214508|res |*|02|Initial log entry. Current logging level 4 0324214508|httpa|*|02|Initial log entry. Current logging level 4 0324214508|cdp |*|02|Initial log entry. Current logging level 4 0324214508|cdp |*|02|CDP is DISABLED. CDP not detected at boot. 0324214508|sys |*|02|Initial log entry. Current logging level 4 0324214508|copy |3|02|'http://44%40localhost:****@192.168.178.20/0004f214058e-directory.xml' from '192.168.178.20' 0324214508|copy |3|02|Download of '0004f214058e-directory.xml' succeeded on attempt 1 (addr 1 of 1) 0324214508|cfg |4|02|Edit|Local file compressed: /ffs0/local/local-directory_xml.zzz 0324214508|ssps |*|02|Initial log entry. Current logging level 4 0324214508|dbuf |*|02|Initial log entry. Current logging level 4 0324214508|so |*|02|System Info Reports: 0324214508|so |*|02|.CPU is TNETV1055/C55x, rev 2 running at 125MHz with memory at 125MHz. 0324214508|so |*|02|.Board is identified as PolycomSoundPointIP-SPIP_550. 0324214508|so |*|02|.DRAM_LO: 0x94000000. DRAM_SIZE: 32 MB 0324214508|so |*|02|.Clocks are VBUSP: 125MHz, USB: 25MHz, LCD: 31MHz, DSP: 100MHz. 0324214508|key |*|02|Initial log entry. Current logging level 4 0324214508|ht |*|02|Initial log entry. Current logging level 4 0324214508|httpd|*|02|Initial log entry. Current logging level 4 0324214508|ssps |*|02|Application, comp. 1: Label=PolyDSP Titan Mem1 FS3 (G.729), Version=3.1.2.0022 08-Dec-08 10:52 0324214508|ssps |*|02|Application, comp. 1: P/N=3150-11580-312. 0324214508|pps |*|02|Initial log entry. Current logging level 4 0324214508|sip |*|02|Initial log entry. Current logging level 4 0324214508|copy |3|02|'http://44%40localhost:****@192.168.178.20/SoundPointIPWelcome.wav' from '192.168.178.20' 0324214508|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f214058e-phone_cfg.zzz 0324214508|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f214058e-phone_cfg.zzz 0324214508|lic |4|02|License: feature VoiceQualityMetrics is not available 0324214508|so |4|02|No license for voice quality monitoring. 0324214508|so |4|02|All voice quality monitoring features disabled.

Maybe that trick can help: In the ANI field, you can tell the PBX to use a different ANI when using a specific trunk. For example, "9787462777 Trunk1:123" would mean: On trunk "Trunk1" use "123", otherwise use "9787462777" as ANI.

That's the latest and greatest. polycom_sip.xml

Nothing = digital silence? Or did you hear "comfort noise"? Comfort noise means that the carrier is trying to locate the subscriber - which can take a while in the cell phone world. The PBX also plays comfort noise when it tries to locate a SIP user. This is usally pretty fast, but it can also take longer and then the PBX also sends comfort noise to indicate the caller that the line is not dead. Some people feel uncomfortable with comfort noise! They are confused that a digital modern system can have a noisy line... This is really not a bug, it is a feature.

487 is not busy, it means that the request has been terminated - usually by the caller after the caller sent a cancel. 486 means busy. A SIP trace would be useful in this case to see what is going on.

Well, that says that the PBX received a caller-ID (either through DTMF or FSK). Hmm. Do you mean that the disconnect is actually okay, but the detection of the caller-ID is the problem? Maybe the carrier wants to send some information after the call was disconnected?

I think we can rule out gain and noise problems... Can you log into the box and try the following? cd /etc/init.d vi pbxnsip then edit the line that starts the PSTN gateway: $SIPFXO --config /etc/sipfxo.conf --show-version /etc/sipfxo-rel ease --pbx-adr 127.0.0.1 --sip-adr 127.0.0.1 --csp-mac "$MAC0" --msp-mac "$MAC 1" >/dev/null 2>/dev/null & Add the option "--ignore-no-loop" to the options. That should disable the loop interrupt detection. Lets see if that shuts the loop interrups down.

It could be as simple as the license code does not allow more than two trunks (it is base64-encoded, so it is easy to see what it says about trunks).

That means that the PBX was not able to detect the Polycom phone during the registration. Does the phone sit behind something that changes the User-Agent string? From ringtones.xml: <vendor ua="Polycom.*" type="alert-info">Auto Answer</vendor> Seems that the user agent seem in the REGISTER message does not start with the string "Polycom".

The first step in that procedure would be adding more RAM to the box. Unfortunately, Polycom firmware is in the 50-100 MB range. Welcome to the embedded world.

I believe that the SPA devices use more or less the same software. That means it should work fine. Plus the feature set from a PSTN gateway is pretty limited anyway. And the investment is also limited - so IMHO it is worth a try.

The screen of setting up the conference (user mode).

That of course raises the question: Has anything changed in the setup? It sounds a little bit like the PBX has problems with the FXO. Maybe it was on the edge already and now it is over the edge. Is the signal quality okay on the FXO (I don't know the Time Warner - is it connected through a short cable?). Maybe you can attache a screenshot of the settings for the FXO gateway on the CS410. It could be there is a parameter wrong.

No, the prodecure is okay. That sounds like trouble with the connectivity of the call. Probably the PBX believes that the call is not connected yet (you can actually talk also on unconnected calls). Do you see a 200 Ok coming in from the cell phone call?

Just tried that... Works here. Can you attach a screen shot? Is the conference room a "scheduled" room?

Can you start a new thread...? Things get messy in this thread... 3.3.1 is already in the pipeline.

Are you doing plug and play on all phones? WHat version of the PBX? What phone model? What version on the phone?

Does their DHCP server provison a NTP server? Many phones will take that server over the privisioned server. If you can look into the log of the phone maybe you can see what NTP server the phone uses.

Oh what phone are you using? If you are using Linksys, make sure that you change the dial plan on the phone itself - it starts dialling immediately after two digits if you use the factory-setup.

Can you hear the WAV file? If not, you probably have the wrong format. Or do you have problems on how to set the AA up? Check the IVR tab. There you can control what other built-in prompts the PBX will play back. These other prompts cannot be changed (unless you decide to overwrite files in the audio_xx directory, which is usually not a good idea).

Beginning of next week.

Last resort is to get some stuff that restarts the devices at night. http://www.aquariumpros.com/p-ENE01690,LA.html

Looks like there was a gremlin in the provisioning of the language... I guess we have to put this into a 3.3.1.