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Vodia PBX

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Posts posted by Vodia PBX

  1. trunk doesnt failover

    in Trunk Setup

    Posted

    Let me second this one! We have two trunks - CALLCentric and Broadvox. We have one line with CALLCentric and 5 with Broadvox. When all five lines on Broadvox are used up (co lines 1-5), we want it to automatically select co6 on CALLCentric. We've got the dial-plan setup that way and the failover set but it doesn't work.

     

    You need a 3.3 build for that. If you want to try - let us know what OS you prefer.

  4. Phantom calls in agent groups

    in Agent Group Setup

    Posted

    I assume the problem is that SIP phones cannot ring forever. Usually the phone stops ringing after a minute. The PBX also has a maximum duration where it lets a UA ring.

     

    You'll see that when you look at the SIP trace. Either the phone sends a code like "487 Terminated" or the PBX sends a CANCEL to the phone.

     

    Having a phone ring "forever" is not a good solution. Imagine you are the caller and your destination lets you hear ringback tone for two minutes. I believe 99.9 % of the callers would already hang up after 30 seconds.

  6. Music on Hold with Mutliple Files

    in Embedded

    Posted

    On the subject of expanding the feature: MOH on CS-410

     

    When the first caller is placed and remains on Hold they hear the MOH Music/Announcement from the beginning.

     

    During that time additional callers placed on Hold will drop into the "Loop" and will start to hear what ever is playing at that instant.

     

    Virtually all telephone systems use the "Loop" method for Music/Announcements On Hold but PBXNSIP is unique by starting from the beginning. Well, kind of.

     

    This is OK, but businesses today want to fully exploit this captive audience area (Caller On Hold) and deliver a structured and precise message.

     

    A caller placed in a "Loop" announcement may get the tail end of the message and miss the real impact of the main greeting.

     

    Now, is it possible to have each caller that is placed on Hold receive the MOH from the beginning?

     

    This would certainly set PBXNSIP apart from the crowd and be virtually impossible for traditional TDM systems to duplicate.

     

     

    Lets push it even further:

     

    How about a different MOH file for each CO Line?

     

    Customers often times have a "second" business running in the same office.

     

    This would allow each CO Line to play the correct MOH message to callers.

     

    There is such an add-on item available, but it is unreliable at best.

     

    In the beginning, we actually had the MoH file open always at the beginning. It sounded very strange, because people often get put on hold more than once during a conversation. That is why we introduced the seek into the MoH files!

     

    MoH for each CO-Line? I believe that could be solved by using a different domain for each business.

  7. Music on Hold with Mutliple Files

    in Embedded

    Posted

    I have a customer with CS-410 3.2.0.3143 (Linux)

     

    If I go to main administrative section -> MOH ,

     

    I can create a file other than moh.wav . say xmas.wav... it appears that you should be able to have 3 or 4 choices here ,

     

    but instead , it only saves the last option when i go to localhost -> MOH dropdown

     

    I read the WIKI and it's not clear ,

     

    is the intent that you get (1) additional choice for MOH per Domain , or should I be able to upload a few files i.e. Xmas , halloween etc for retail stores and let them change the music on hold to reflect the current season .. this seems to be the better option ...

     

    so in a nutshell , is this a feature that we could expend on and make it better , or did we already make it better and a bug in there is only allowing 1 additional file at a time ,

     

    The point behind having the domain dropdown is for hosted environments where ther operator loads a MoH file specifically for a customer, so it should not be visible for other customers. On the CS410 is has limited use. If there is only one domain then there is no point in hiding it!

     

    Don't forget that you have to put the file on the file system. The only way to do this on the CS410 is through sftp.

  8. SAVING DYNAMIC RECORDINGS

    in General Setup

    Posted

    When accessing the personal EXTENSION mailbox the default SAVE-AS for recordings "MESSAGE.WAV" needs some more flexibility. Perhaps selecting a DEFAULT save option in settings page. Consider Perhaps allowing INBOUND CALLER ID and/or CALLED NUMBER

     

    Of course, you can choose a different name when writing the file to the local PC. I agree it would be better if the message carries some more information about when, who and so on. For now the workaround is to leave that decision to the end user.

  11. Security Updates For embedded Linux

    in Embedded

    Posted

    Are any plans in place to allow the embedded OS to get various linux updates? The Apt-Get configuration is configured for a private Debian Mirror. It would also be nice to load a few more diagnostic tools such as IPTRAF, IPFM and perhaps some OS SNMP tools for DISK SPACE or CPU.

     

    We asked the chip vendor for an update, but so far nothing. The biggest problem is the threading library, which cannot deal with threads in different priority queues. We currently have a workaround that could come from the good old Windows 3.1 times, but that eats a lot of CPU power. The other issue is that it would be nice to have a "IPv6Ready" certified kernel. The software is "ready", but the OS also needs to be ready.

  12. RAM

    in General Setup

    Posted

    How much RAM is considered normal use? I am seeing anywhere between 100M to 250M

    seems like alot of difference.

     

    "It depends". For a 10-user installation how have to deal with maybe 40 MB, for 100 users it can go into the 100-200 MB. The number of calls also does matter.

     

    Fortunately, memory is cheap these days and usually not a problem.

  13. Exchange UM Breaks after some time

    in Microsoft Exchange

    Posted

    [9] 2009/02/15 11:00:46: Resolve 3243: url sip:tpip-p003s.trainpro-ipnox.net:5060;transport=tcp

    [9] 2009/02/15 11:00:46: Resolve 3243: a tcp tpip-p003s.trainpro-ipnox.net 5060

    [6] 2009/02/15 11:00:46: Could not determine destination address on 3243

     

    Smells like a DNS problem to me... Maybe you can use the IP address in the outbound proxy instead to see if that is the problem. Keep the DNS name in the domain, so that Exchange does not complain.

  16. Cannot leave VM

    in Mailbox

    Posted

    Looking for an update on this issue.

     

    It looks like we have a race condition here. When a message is being recorded it takes some time (ms) until the file made it to the file system. If the check if the file is in the file system is quicker than the file system write, the PBX might really think that there files is not there and it will delete the message.

     

    Workaround: Hard to say. Probably we need to put in a extra safety belt that does not delete "young" messages.

  19. almost got it going...

    in TAPI

    Posted

    do I need to put something in the dial plan for it to send the sip:xxxxxxxxxxx@localhost to the PSTN port?

     

    Check if you can make an outbound call to the number from that phone. If that does not work, then click 2 dial will also not work...

  21. Copy or forward VM from mailbox

    in Mailbox

    Posted

    When you are listening to a message you are supposed to be able to press 1 and copy or forward the message to another mailbox. When I try doing this I just get dead air, or it goes back to the main mailbox menu. I have a client that wants this feature, but I need to get it working first. Can anyone help?

     

    No, when you are listening 1 is rewind backwards. You have to press "6" to move or copy it. Then you get into a special menu. Make sure you have the latest WAV files; there are some new prompts; if you don't have them you'll hear digital silence (there will be a LOG message about this).

  25. Cell Phone Schedule

    in Service Flags

    Posted

    First thought is, 24 extensions 10 thru 34 with service flags 50 thru 74 1 for each hour of the day, calls are redirected to cells based on the assigned call flags. Sounds like a maintenance nightmare after the installation to manage cell phone entrys. Perhaps a simple ACCESS web page that can SOAP update the cell phone numbers... Just a first thought...

     

    I would just use one auto attendant and 24 service flags. One falg for each hour. Then use the night mode feature to distribute the call to each cell phone:

     

    Service Flag Account: 7100 7101 7102 7103 ...

    Night Service Number: 9787462777 9787462778 9787462779 9787462780 ...

     

    You can even make exceptions for the weekend and for the holidays!

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