Friedom-Tech

i have had this issue in the past and it fixed the issue when i unchecked the SIP ALG protocol on the router.

to do what i want...be able to transfer to voicemail of extensions beginning with 1, what needs to be edited? pls advise

ok i have turned that off but possibly in the future it should be an option to be able to write the log files...

on average upto 15 calls simultaneous

i think it is a nice feature because not always do you want to pick up calls from the office but if you dont know who it is you feel obligated to pick it up. i would say try doing two things: 1) give the option to turn that on or off ( the users who are pushing ANI it is a waste) 2) speed up the playback a little its currently at snails pace! let us know! Thank you for all the great additions!

Hi; in the latest version you added a nice feature with the option of requiring the cell phone user to hit one as a confirmation that they received the call. this feature also adds the option of reading out the caller id of the person calling, the only problem is that if the redirect to voicemail is set for 15 seconds and you have it ringing to cell phone after 5 seconds then by the time it finishes reading out the number the caller has been redirected to vm!

i got this message today only once but this is a big company so i want to figure out what would cause this. how can i find out? please advise CPU meter shows 76, which is over the threshold of 75. Therefore, a new call has been rejected

do i need to edit it or is it good to go? if i need to edit it what fields do i need to edit in it? pls advise

can you modify the dial plan at all? when they call the extension directly they have no problem so i would assume that all that needs to be done is set the dial plan to allow four digit extensions beginning with 8? pls advise

here is the dialplan: dialplan.impossibleMatchHandling="0" dialplan.removeEndOfDial="1" dialplan.applyToUserSend="1" dialplan.applyToUserDial="1" dialplan.applyToCallListDial="0" dialplan.applyToDirectoryDial="0"> <digitmap dialplan.digitmap="[2-7]xx|8[2-7]xx|[2-9]11|1xxxxxxxxxx|011x.|*x." dialplan.digitmap.timeOut="3|3|3|3|3|3"/> <routing> <server dialplan.routing.server.1.address="" dialplan.routing.server.1.port="5060"/> <emergency dialplan.routing.emergency.1.value="911" dialplan.routing.emergency.1.server.1="1"/> </routing> </dialplan>

i am using a Polycom 650. i have about 80 phones (mostly Polycom 320's) registered through PNP... the four files that the system is showing in the generated folder are 1) Polycom_Sip.xml 2)Polycom_Phone.xml 3)Polycom_master.xml 4) Polycom_Addrbook.xml is the dial plan included in one of these? pls advise

HI; when the receptionist (using a polycom650) picks up her phone to make an outbound call and has entered the first 7 digits of the number (for example) and then a incoming call comes in, it automatically picks up the call as she has the handset in her hand and has a "dial tone" is there anyway to set the phone/system to allow her to continue dialing the number even though a call is coming in? pls advise. ty

is there any config i can make to the dial plan to take this problem away? besides in this case the employee is not beginning with a 1 they are beginning with an 8 as they are transferring to a mailbox...they are entering 8 followed by the three digit extension beginning with a 1! pls advise

HI; in this case the user does not want to have to hit enter OR dial 9! even in enviornments that use 9 for outbound calls i have never seen a system that requires that for internal transfers. it is very possible that this is an issue with the dial plan on the phone but mu question is how do i get around it? pls advise asap

Lol! Please let me know when you are done with that as this is an urgent issue for them!

Hi; hope you had a nice Christmas....any update on this issue??

Es. As I said this was working great until I made two upgrades. One was the upgrade to .3107 and the other was the firmware upgrade of the phone to 3.1.1.

Hi. I have had this problem with a CS410 before..have you tried restarting the system? That always did the trick for me. Let me know.

i can definately do that however the strange thing is that it was working fine until last week when i upgraded firmware on phone in order to fix a different issue!

Actually i spoke to Polycom who advised me that Multicast paging is not currently offered with Polycom phones. they say that it is in the plans though as many people have apparently requested it.

Two receptionists with Polycom 650 with two sidecars each. the issue only began last week when i upgraded to version 3.1.1 of Polycom firmware.

can someone please help me set this up...this client needs the paging urgently but i cannot use unicast as there are too many users. please advise asap. i am using Polycom phones and need to know which multicast address to put into the system. PLEASE HELP. thank you;

HI; i have a client who who works with extensions beginning with 1XX and 2XX. when the receptionist tries to tranfer directly to voicemail for the users beginning with 2 IE 8201 she has no problem but when she tries to transfer to users begininng with 1 it never works...i beleive that after the third digit it is automatically doing the dialing ie she enters 8121 it only recognises 812 so it says invalid extension...i would imagine this may have to do with the PNP plan which is set to three digit extensions but then why is there only a problem with extensions beginning with 1?? please advise asap.

Hi; i am using version .3107 with the latest phone firmware...however the receptionist is complaining that the call monitoring is not working....the lights sometimes work and sometimes dont work. this is a biog issue for them as it is an office with 80 users. pls advise asap PLEASE NOTE: until we upgraded to version .3107 and firmware 3.1.1 the sidecars were working perfectly.

Windows Sercer 2003 Web Edition...the time is correct.