Friedom-Tech

Hi; i got a frantic call from a client yesterday claiming that all phones were down. upon logging into the system i noticed that it said "this product is not licensed" after ensuring that the dongle was in firmly i proceeded to restart the pbx service as that was the only way for it to "reallize" the license was there! i hope this wont happen again but bringing it to your attention to make sure this is not an issue in the future. (i am using version .3107)

THANK YOU! i upgraded the firmware on the phones and all is ok now.

i have the following in my active calls! 2106/02/06 01:28:16 @ @ when i try to click the X to delete the call nothing happens...any ideas? im using version 3107!

The are using the polycom 650 and this issue only started on Friday when I updated the system to 3106...

i am using Polycom phones....so in the address field what ip address do i put there? sorry but the concept is new to me...

Hi; i have an offic with approx 90 users...what is the best way to setup the paging and how do i go about it? i currently have them set on UNICAST but recently when i hit the extension number it just gives a fast beeping sound...i look in the logfile and it says it cannot find the extension but then says that paging would cause too many active calls so im guessing i have to go to multicast. is there any easy way to set this up? my phones and server are using an ip address of 10.0.10.XX

Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows. call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call!

HI; MY RECEPTIONIST IS COMPLAINING THAT WHEN SHE IS ON THE PHONE AND A SECOND CALL COMES IN, IT MUTES THE CALL SHE IS CURRENTLY ON SO SHE CANNOT HEAR ANYTHING UNLESS SHE PUTS THE CALL ON HOLD AND THEN HITS RESUME! PLEASE HELP THIS IS AN URGENT ISSUE!

I have the registration refresh at 60 seconds as i am using TCP i am not getting this error once i get it in blocks of around 20 lines! is this an issue that needs to be fixed?

THESE ARE REGISTRATION ISSUES IM GETTING...THE PHONES ARE WORKING BUT THIS DOESNT LOOK RIGHT! IS THIS OK? [6] 2008/12/10 12:19:22: PnP: Receive 0004f21e4231-boot.log: 0101000000|so |4|00|---------- Initial log entry ---------- 0101000000|so |4|00|+++ Note that bootrom log times are in GMT +++ 0101000000|hw |4|00|Initial log entry. 0101000000|wdog |4|00|Initial log entry 0101000000|cfg |4|00|Initial log entry 0101000000|copy |3|00|Initial log entry 0101000000|cdp |4|00|Initial log entry 0101000000|so |3|00|Platform: Model=SoundPoint IP 320, Assembly=2345-12200-002 Rev=C 0101000000|so |3|00|Platform: Board=2345-12200-002 1 0101000000|so |3|00|Platform: MAC=0004f21e4231, IP=Unknown, Subnet Mask=Unknown 0101000000|so |3|00|Platform: BootBlock=2.7.0 (12200_002) 08-Mar-07 19:25 0101000000|so |3|00|Application, main: Label=BOOT, Version=3.2.3.0021 29-Mar-07 16:05 0101000000|so |3|00|Application, main: P/N=3150-11069-323 0101000000|app1 |4|00|Initial log entry. 0101000001|so |3|00|Link status is Net down. 0101000002|so |3|00|Link status is Net up Speed 100 full Duplex. 0101000008|cdp |5|00|CDP is DISABLED. CDP not detected at boot. 0101000013|app1 |3|00|DNS resolver servers are '208.67.222.222' '208.67.220.220' 0101000013|app1 |3|00|DNS resolver search domain is '' 0101000013|app1 |3|00|DHCP returned result 0x1EB from server 10.0.10.16. 0101000013|app1 |3|00| Phone IP address is 10.0.10.59. 0101000013|app1 |3|00| Subnet mask is 255.0.0.0. 0101000013|app1 |3|00| FTP server address is http://10.0.10.16. 0101000013|app1 |3|00| Time server is 10.0.10.16. 0101000013|app1 |3|00| GMT offset is 0 seconds. 0101000013|app1 |3|00| DNS server is 208.67.222.222. 0101000013|app1 |3|00| DNS alternate server is 208.67.220.220. 0101000013|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=10.0.10.59:ff000000:a8c00:a h=10.0.10.16 g=0.0.0.0 u=PlcmSpIp pw=**** f=0x40 tn=CircaIP 0101000014|cfg |3|00|Beginning to provision phone 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/bootrom.ld' from '10.0.10.16' 0101000014|copy |4|00|Download of 'bootrom.ld' FAILED on attempt 1 (addr 1 of 1) 0101000014|copy |4|00|Server '10.0.10.16' said 'bootrom.ld' is not present 0101000014|cfg |4|00|Could not get all 512 bytes of the header 0101000014|cfg |3|00|bootROM file not present on boot server 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231.cfg' from '10.0.10.16' 0101000014|copy |3|00|Download of '0004f21e4231.cfg' succeeded on attempt 1 (addr 1 of 1) 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/sip.ld' from '10.0.10.16' 0101000014|cfg |3|00|Image sip.ld has not changed 0101000014|copy |3|00|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1) 0101000014|cfg |3|00|Downloaded application image is identical to current version 0101000014|cfg |3|00|Phone successfully provisioned 0101000018|app1 |4|00|Loaded application sip.ld successfully, errors 0x20. 0101000018|app1 |6|00|Uploading boot log, time is MON JAN 01 00:00:18 2007 0101000018|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231-boot.log' to '10.0.10.16' 0101000050|copy |3|00|Upload of '0004f21e4231-boot.log' succeeded on attempt 1 (addr 1 of 1) 0101000000|so |4|00|---------- Initial log entry ---------- 0101000000|so |4|00|+++ Note that bootrom log times are in GMT +++ 0101000000|hw |4|00|Initial log entry. 0101000000|wdog |4|00|Initial log entry 0101000000|cfg |4|00|Initial log entry 0101000000|copy |3|00|Initial log entry 0101000000|cdp |4|00|Initial log entry 0101000000|so |3|00|Platform: Model=SoundPoint IP 320, Assembly=2345-12200-002 Rev=C 0101000000|so |3|00|Platform: Board=2345-12200-002 1 0101000000|so |3|00|Platform: MAC=0004f21e4231, IP=Unknown, Subnet Mask=Unknown 0101000000|so |3|00|Platform: BootBlock=2.7.0 (12200_002) 08-Mar-07 19:25 0101000000|so |3|00|Application, main: Label=BOOT, Version=3.2.3.0021 29-Mar-07 16:05 0101000000|so |3|00|Application, main: P/N=3150-11069-323 0101000000|app1 |4|00|Initial log entry. 0101000001|so |3|00|Link status is Net down. 0101000002|so |3|00|Link status is Net up Speed 100 full Duplex. 0101000008|cdp |5|00|CDP is DISABLED. CDP not detected at boot. 0101000013|app1 |3|00|DNS resolver servers are '208.67.222.222' '208.67.220.220' 0101000013|app1 |3|00|DNS resolver search domain is '' 0101000013|app1 |3|00|DHCP returned result 0x1EB from server 10.0.10.16. 0101000013|app1 |3|00| Phone IP address is 10.0.10.59. 0101000013|app1 |3|00| Subnet mask is 255.0.0.0. 0101000013|app1 |3|00| FTP server address is http://10.0.10.16. 0101000013|app1 |3|00| Time server is 10.0.10.16. 0101000013|app1 |3|00| GMT offset is 0 seconds. 0101000013|app1 |3|00| DNS server is 208.67.222.222. 0101000013|app1 |3|00| DNS alternate server is 208.67.220.220. 0101000013|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=10.0.10.59:ff000000:a8c00:a h=10.0.10.16 g=0.0.0.0 u=PlcmSpIp pw=**** f=0x40 tn=CircaIP 0101000014|cfg |3|00|Beginning to provision phone 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/bootrom.ld' from '10.0.10.16' 0101000014|copy |4|00|Download of 'bootrom.ld' FAILED on attempt 1 (addr 1 of 1) 0101000014|copy |4|00|Server '10.0.10.16' said 'bootrom.ld' is not present 0101000014|cfg |4|00|Could not get all 512 bytes of the header 0101000014|cfg |3|00|bootROM file not present on boot server 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231.cfg' from '10.0.10.16' 0101000014|copy |3|00|Download of '0004f21e4231.cfg' succeeded on attempt 1 (addr 1 of 1) 0101000014|copy |3|00|'http://PlcmSpIp:****@10.0.10.16/sip.ld' from '10.0.10.16' 0101000014|cfg |3|00|Image sip.ld has not changed 0101000014|copy |3|00|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1) 0101000014|cfg |3|00|Downloaded application image is identical to current version 0101000014|cfg |3|00|Phone successfully provisioned 0101000018|app1 |4|00|Loaded application sip.ld successfully, errors 0x20. 0101000018|app1 |6|00|Uploading boot log, time is MON JAN 01 00:00:19 2007 0101000036|so |*|02|---------- Initial log entry ---------- 0101000036|so |*|02|Platform: Model=SoundPoint IP 320, Assembly=2345-12200-002 Rev=C 0101000036|so |*|02|Platform: MAC=0004f21e4231, IP=10.0.10.59, Subnet Mask=255.0.0.0 0101000036|so |*|02|Platform: BootBlock=2.7.0 (12200_002) 08-Mar-07 19:25 0101000036|so |*|02|Platform: Bootrom=3.2.3.0021 29-Mar-07 16:05 0101000036|so |*|02|Application, main: Label=SIP, Version=3.1.1.0137 06-Nov-08 16:08 0101000036|so |*|02|Application, main: P/N=3150-11530-311 0101000036|wdog |*|02|Initial log entry. Current logging level 4 0101000036|ethf |*|02|Initial log entry. Current logging level 4 0101000036|so |*|02|utilCertificateInit succeeded. 0101000036|hw |*|02|Initial log entry. Current logging level 4 0101000036|ares |*|02|Initial log entry. Current logging level 4 0101000036|dns |*|02|Initial log entry. Current logging level 3 0101000036|cfg |*|02|Initial log entry. Current logging level 3 0101000036|cfg |3|02|RT|Checking DHCP option 160 type string 0101000036|cfg |3|02|RT|Runtime basic IP parameters updated. 0101000036|cfg |3|02|RT|Runtime provisioning server parameters updated. 0101000036|cfg |3|02|RT|Runtime SNTP parameters updated. 0101000036|dns |*|02|DNS resolver servers are '208.67.222.222' '208.67.220.220' 0101000036|dns |*|02|DNS resolver search domain is '' 0101000036|curl |*|02|Initial log entry. Current logging level 3 0101000036|utilm|*|02|Initial log entry. Current logging level 4 0101000036|copy |*|02|Initial log entry. Current logging level 3 0101000036|rtos |*|02|Initial log entry. Current logging level 4 0101000036|sec |*|02|Initial log entry. Current logging level 4 0101000036|cfg |3|02|Prm|Beginning to provision phone 0101000036|cfg |4|02|Prm|BootROM is version 3.2.3 which is too old to support split images 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/bootrom.ld' from '10.0.10.16' 0101000036|copy |4|02|Download of 'bootrom.ld' FAILED on attempt 1 (addr 1 of 1) 0101000036|copy |4|02|Server '10.0.10.16' said 'bootrom.ld' is not present 0101000036|cfg |4|02|Prm|Could not get all 512 bytes of the header 0101000036|cfg |3|02|Prm|BootROM file not present on boot server 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231.cfg' from '10.0.10.16' 0101000036|copy |3|02|Download of '0004f21e4231.cfg' succeeded on attempt 1 (addr 1 of 1) 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/sip.ld' from '10.0.10.16' 0101000036|cfg |3|02|Prm|Image sip.ld has not changed 0101000036|copy |3|02|buffered_write: transfer Terminated on entry. Return 0 0101000036|copy |3|02|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1) 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16:80/provisioning/polycom_phone_0004F21E4231.cfg' from '10.0.10.16' 0101000036|copy |3|02|Download of 'provisioning/polycom_phone_0004F21E4231.cfg' succeeded on attempt 1 (addr 1 of 1) 0101000036|copy |3|02|File /ffs0/polycom_phone_0004F21E4231_cfg.zzz is up to date 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16:80/provisioning/polycom_sip_0004F21E4231.cfg' from '10.0.10.16' 0101000036|copy |3|02|Download of 'provisioning/polycom_sip_0004F21E4231.cfg' succeeded on attempt 1 (addr 1 of 1) 0101000036|copy |3|02|File /ffs0/polycom_sip_0004F21E4231_cfg.zzz is up to date 0101000036|cfg |3|02|Prm|Check of configuration files suceeded 0101000036|cfg |3|02|Prm|Phone successfully provisioned 0101000036|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21E4231.cfg" is from template Unknown, revision Unknown 0101000036|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21E4231.cfg" SHA1 digest: 9B967F209E743149AD95DAA9E95C47EFD9AEF0E9 0101000036|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21E4231.cfg" is from template Unknown, revision Unknown 0101000036|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21E4231.cfg" SHA1 digest: DCE2430A20999689DB015B7D214B2FEF2C205389 0101000036|so |3|02|Success provisioning. 0101000036|so |*|02|Configuration files: http://10.0.10.16:80/provisioning/polycom_...004F21E4231.cfg, http://10.0.10.16:80/provisioning/polycom_...004F21E4231.cfg 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231-phone.cfg' from '10.0.10.16' 0101000036|copy |4|02|Download of '0004f21e4231-phone.cfg' FAILED on attempt 1 (addr 1 of 1) 0101000036|copy |3|02|transport res: 28 respCode 0 0101000036|copy |3|02|transport error: a timeout was reached. 0101000036|copy |3|02|transport error buffer: connect() timed out!. 0101000036|copy |3|02|Making further download attempts for '0004f21e4231-phone.cfg' 0101000036|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231-phone.cfg' from '10.0.10.16' 0101000036|copy |4|02|Download of '0004f21e4231-phone.cfg' succeeded on attempt 2 (addr 1 of 1) 0101000036|cfg |4|02|Edit|Local file compressed: /ffs0/local/0004f21e4231-phone_cfg.zzz 0101000036|cfg |3|02|Edit|Loaded compressed file: /ffs0/local/0004f21e4231-phone_cfg.zzz 0101000036|cfg |3|02|RT|Checking DHCP option 160 type string 0101000036|cfg |3|02|RT|Runtime provisioning server parameters updated. 0101000036|cfg |3|02|RT|Runtime SNTP parameters updated. 0101000036|so |3|02|Using time server 10.0.10.16 with offset -18000 seconds. 0101000036|so |3|02|Setting daylight savings string to "TIMEZONE=UTC::300:030402:110402". 0101000036|so |4|02|SNTP: initial soMain sync failed with server 10.0.10.16. 1231190000|log |*|02|Log render level set to 1 1231190000|lic |*|02|Initial log entry. Current logging level 4 1231190000|lic |4|02|cfgCfsFlashKeyScratchLoad: key is blank 1231190000|srtp |*|02|Initial log entry. Current logging level 4 1231190000|rdisk|*|02|Initial log entry. Current logging level 4 1231190000|rdisk|*|02|RAM disk created, size: 622,080 bytes 1231190000|rdisk|*|02|RAM disk size adjusted from 2,097,152 bytes due to limits 1231190000|res |*|02|Initial log entry. Current logging level 4 1231190000|httpa|*|02|Initial log entry. Current logging level 4 1231190000|cdp |*|02|Initial log entry. Current logging level 4 1231190000|cdp |*|02|CDP is DISABLED. CDP not detected at boot. 1231190000|sys |*|02|Initial log entry. Current logging level 4 1231190000|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/0004f21e4231-directory.xml' from '10.0.10.16' 1231190000|copy |3|02|Download of '0004f21e4231-directory.xml' succeeded on attempt 1 (addr 1 of 1) 1231190000|cfg |4|02|Edit|Local file compressed: /ffs0/local/local-directory_xml.zzz 1231190000|ssps |*|02|Initial log entry. Current logging level 4 1231190000|dbuf |*|02|Initial log entry. Current logging level 4 1231190000|so |*|02|System Info Reports: 1231190000|so |*|02| CPU is TNETV1055/C55x, rev 2 running at 125MHz with memory at 125MHz. 1231190000|so |*|02| Board is identified as PolycomSoundPointIP-SPIP_320. 1231190000|so |*|02| DRAM_LO: 0x94000000. DRAM_SIZE: 16 MB 1231190000|so |*|02| Clocks are VBUSP: 125MHz, USB: 25MHz, LCD: 125MHz, DSP: 100MHz. 1231190000|key |*|02|Initial log entry. Current logging level 4 1231190000|ht |*|02|Initial log entry. Current logging level 4 1231190000|httpd|*|02|Initial log entry. Current logging level 4 1231190000|ssps |*|02|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4 (G.729), Version=3.1.1.0010 24-Oct-08 18:39 1231190000|ssps |*|02|Application, comp. 1: P/N=3150-11580-311. 1231190000|pps |*|02|Initial log entry. Current logging level 4 1231190000|sip |*|02|Initial log entry. Current logging level 4 1231190000|copy |3|02|'http://PlcmSpIp:****@10.0.10.16/SoundPointIPWelcome.wav' from '10.0.10.16' [6] 2008/12/10 12:22:04: PnP: Receive 0004f21e4231-phone.cfg: <?xml version="1.0" standalone="yes"?> 1231221515|sip |4|02|doDnsListLookup: doDnsFullLookup 'localhost' found no records

Im having a similar issue. i have polycom phones and i am giving out DHCP directly from my Windows Server. the problem is that the phones dont have access to the internet..what is the best way to get these phones to pick up the time without the polycoms overwriting what i put in as the time server? <PHONE_CONFIG> <OVERRIDES tcpIpApp.sntp.daylightSavings.stop.date="1" tcpIpApp.sntp.daylightSavings.start.date="1" tcpIpApp.sntp.address="http://10.0.10.16"/>

what is the user agent? the phone? if yes why is it sending a remove request and why is the system not finding its registration?

4] 2008/12/10 11:23:22: Cannot find registration 43bb7c46-68ac02db-4c0c2a34@10.0.10.59 [5] 2008/12/10 11:23:22: Registration 4bfa7cc5-a2ea5ca6-61b0a6bb@10.0.10.59 closed connection, removing it What does this mean?

HI; i am using Polycom phones, IP650, IP501 and IP320's. it wont be fun to have to enter every extension into three or more phones address books....is there no way PBXnSIP can resolve the name once the extension number is entered?

ok but i have the following questions: 1) it happens all day to different extensions...or every time i reboot the server. 2) what do you mean by "the carrier is rotating IP addresses"? 3) we have a static public ip address and the phones get their local IP using windows DHCP server with option 66 on the phone server? 4) right now the internet access is coming into the phone server through a SonicWall router, but the phone calls are going out using a PRI card from Sangoma. do you think it would make life simpler to just switch out the sonicwall for a basic Linksys router? please advise Thank you;

I KEEP HAVING THIS MESSAGE COMING UP IN THE LOG...IS THIS SOMETHING TO BE CONCERNED ABOUT? Source address for sip:211@localhost has changed to tcp:10.0.10.111:34300 PLEASE ADVISE ASAP. THANK YOU

Hi; when the receptionist forwards or transfers calls to one of 100 employee she would like to see the name of the user at the extension she entered once she dials the 3 digit extesion. is this possible? pls advise.

Hi; in a large enviornment of 100 users it becomes difficult to monitor calls...users do not need to know who is on the phone when however in the past system they had, when they called another extension they were notified if the person was on a call so they did not repeatedly call that user, they could either leave a message or just hang up. i know that there is an option to offer camp on but will this notify the caller that the person is on the phone? or will it give the same message whether they are on the phone or just no picking up? pls advise. thank you;

PLEASE SEE LOG BELOW.... [7] 2008/12/02 05:52:48: Received call from cell phone +17326661236 [7] 2008/12/02 05:52:48: Set packet length to 20 [6] 2008/12/02 05:52:48: Sending RTP for 5b759da7-c05f-11dd-8c4d-d0b62b5aa9aa@pbx-ny#8db918c289 to 127.0.0.1:15878 [6] 2008/12/02 05:52:51: Received DTMF 1 [6] 2008/12/02 05:52:54: Last message repeated 2 times [6] 2008/12/02 05:52:54: Received DTMF 2 [6] 2008/12/02 05:52:55: Received DTMF 3 [6] 2008/12/02 05:52:55: Received DTMF 4 [6] 2008/12/02 05:53:01: Received DTMF 7 [6] 2008/12/02 05:53:02: Received DTMF 3 [6] 2008/12/02 05:53:03: Received DTMF 2 [6] 2008/12/02 05:53:05: Received DTMF 6 [6] 2008/12/02 05:53:06: Received DTMF 0 [6] 2008/12/02 05:53:06: Received DTMF 6 [6] 2008/12/02 05:53:07: Received DTMF 4 [6] 2008/12/02 05:53:08: Received DTMF 0 [6] 2008/12/02 05:53:09: Last message repeated 2 times [6] 2008/12/02 05:53:09: Received DTMF 2 [6] 2008/12/02 05:53:10: Received DTMF # [5] 2008/12/02 05:53:10: Dialplan DP-METIS: Match 7326064002@localhost to <sip:7326064002@127.0.0.1:5066;user=phone> on trunk PRI-metis [5] 2008/12/02 05:53:10: Charge user 12345 for redirecting calls [7] 2008/12/02 05:53:12: Call 99ce2422@pbx#17103: Clear last INVITE [5] 2008/12/02 05:53:12: INVITE Response: Terminate 99ce2422@pbx [7] 2008/12/02 05:53:12: Other Ports: 1 [7] 2008/12/02 05:53:12: Call Port: 5b759da7-c05f-11dd-8c4d-d0b62b5aa9aa@pbx-ny#8db918c289 DOES THIS MEAN THAT THE SWITCH IS TERMINATING THE CALL? PLS ADVISE THANK YOU.

i have also used this feature many times with no issues. i am not using this as a calling card account i have people who have extension numbers calling into the system with the immediate prompt to make an outbound call...they have the regular dial plan in the system from what they use when they are in the office at their desks! i will try sip logging please let me know if yo have any other ideas

i have tried many times to use the outbound option from my cell however when i enter the number of the destination i want to call it tells me every time "the call cannot be established" i know the numbers are going through becuase i see the DTMF signals in the logfile but after that it cannot connect and i am not sure why...any help please?

Hi; i am setting up a system at a school that needs to be able to record "SNOW DAY" greetings from home...however the *98 function wont work remotely...is the only way to do it by uploading a file over the web?? pls advise asap. Thank you;

HI; if both sites have access to the internet there is no problem trunking the two pbx's together. all you have to do is create a trunk on each end and put in the public ip address or FQDN in the domain field of the trunk. the simplest way to set it up is to keep the extension numbers different i.e SITE1 should be 1XX and SITE2 should be 2XX. as far as putting in an alias with a full 10 digit number im not 100% sure but there should be a way to create the dial plan to first check if SITE2 has such a phone number and if not then dial out using a SIP trunk or whatever you will be using for that. if you need any help please let me know.

im not understanding what you are saying? if the problem is tracking the email then it shouldnt allow to send out the email twice. and if it deletes the file from the system then how come the file is still in the mailbox? why cant we just send the attachment twice? also even if i had to do the workaround how would i create an email list in the system?

I am using a PRI card.