Henrikt
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Posts posted by Henrikt
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Thanks
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I have a customer there use Vodia App. The only want to see some extensions in the App. Eg. Sales Group have extensions 100-110 so is it possible setup a group where an extension 100 only have 100-110 listet in the App.
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Yes local contacts, serviceflag with status, ACD login/out with status missing in the app. My customers dosen’t use the Vodia App because of this missing features.
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Hi.
Is it possible to use my iPhone (exchange) contacts in the Vodia App, like other Phone app?
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Hi.
I try to setup Callback function in the ACD, but when i e.g. press 0 for Callback the system want to confirm the callback number. This information breaks when the system announce the queue number, so is it possible to use Callback function in ACD and "periodically announce position" too?
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What exactly should I write in the List of holidays, if there is to be a holiday in 4-8 july. normally we write 07/04 07/05 07/06 07/07 07/08 but this no longer works. (V.68.0.16)
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yes unfortunately, it can be recreated?
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Great Thanks... All fine again
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In the old version e.g. .57 the customer see the waitingtime for each call (under ACD->Calls) but in the new version this info missing.
the customer login as Domain admin and see the calls under the ACD Group.
are there a way in the new version to see the waiting calls in ACD and how long each call have waiting in the queue?
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I haven’t change anything from v67 to v68, but i see the “Don’t show calls to other users” was assign, so i unassign it and will test it later.
thanks
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After upgrade from v67 to v68.0.12 i can’t see all calls in the call log, Active calls, calls in queue.
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If i use the url in a browser e.g. Chrome it works fine
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Thanks for your support
I got this in the log, can you use it or did you need more logs.
HTTP/1.1 400 Bad Request server: envoy date: Tue, 05 Apr 2022 12:11:48 GMT content-type: application/json content-length: 179 x-envoy-upstream-service-time: 5 strict-transport-security: max-age=31536000 Via: 1.1 google Alt-Svc: clear
[7] 14:11:49.013 WEBC: /rest/mtsms?token=XXXXXXXXX&message=TEST3&recipients.0.msisdn=99999999: Return code 400 (179 bytes) {"code":"0x0308","incident_uuid":"36f99037-1aa2-4253-a15f-471ad1cc67c0","message":"The browser (or proxy) sent a request that this server could not understand.","variables":null}
[8] 14:11:49.013 WEBC: /rest/mtsms?token=XXXXXXXXX&message=TEST3&recipients.0.msisdn=99999999: Return headers server: envoy date: Tue, 05 Apr 2022 12:11:48 GMT content-type: application/json content-length: 179 x-envoy-upstream-service-time: 5 strict-transport-security: max-age=31536000 Via: 1.1 google Alt-Svc: clear
[9] 14:28:28.266 WEBC: ActionURL: Parameters for request to https://gatewayapi.com/rest/mtsms?token=XXXXXXXX&message=TEST3&recipients.0.msisdn=99999999: -
Hi,
I try to setup an ActionURL, so when the customer get an incomming call, the PBX sent an URL like https://server.com/rest/Token=xxxxxxxxxxx&message={from}
If i use the URL in a browser it's works fine, but in Action URL under the Extensions it dosen't work
I hope someone can help me in this case.
Authentication method: None
Username: -blank-
Password: -blank-
Region: -blank-
Method: POST
URL: https://server.com/rest/Token=xxxxxxxxxxx&message={from}
Additional headers: -blank-
Encoding for the message body: JSON
Message body: -blank- -
Is it possible to Serviceflag with status in the App, so customers can se the status and change the ServiceFlag
i know you can dial the Serviceflag numbers, but if i have a customer with 15 ServiceFlags he need the status.
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Thanks.
The PBX where startet with .57 and upgradet to v.65-66-67-68 and can connect with the App. There was no cetificate in the PBX, so i install a new V.68 on the same server, and it works perfect now
Thanks for your support -
I have now try to connect the App to my PBX v.68 but if I scan the QR code I can see the settings in the App, but nothing works.
NAT setup:
port 80 TCP -> PBX
port 443 TCP ->PBX
port 49152-64512 UDP -> PBX
PBX Setup:
Redirect to HTTPS -> ON
IP Routing list -> 0.0.0.0/0.0.0.0/Public IP
ACME Directory URL -> Let's Encrypt
Did I miss something ? -
16 hours ago, Support said:
Unfortunately, we don't have that functionality.
No but will it be possible to create this functionality. It will be usefull for all ACD users if they can downgrade the maximum callers in queue on a specific time.
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Thanks
Did you have a guide to make an simple API ?
or
Will it be possible for Vodia to add a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a ServiceFlag? -
Nice.
where can i find a guide to setup this API e.g. change maxcall for ACD 83 to 5
thanks in advance
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Thanks for your reply.
I know, but i will be a nice feature, if i can change maximum calls in the ACD setup, not the whole pbx with a service flag automatically.
Can i change the maximum calls parameter via API ? Then i can create a website, where i can the change maximum calls for a specific time.
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Hello.
I have a customer with a issue againgst to the queue in ACD
Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ?
If not this is a big wish. Thanks in advance
Wallboard in V68
in General Setup
Posted
Hi, is it possible to get the wallboard from V69 build in the V68, for those customers, there running 68 ?
Thanks in advance