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Version 67.1 doesn't have the backup option at System->Maintenance->Software Update. Where is it now

We're using https:// al round

I've had a lot of issues with the QR code especially with iOS. The one in the user portal almost always works, the one in the management console usually works and the one in the email never works. Similar for Android in that the email almost never works and the others as above. Really annoying for customers as we always have to direct them to the web portal as the easier one, in the email, is so flaky

I've been through this in the UK the hard way! I identify international calls with 00* in the pattern and 00* in the replacement. To match an 11 digit number beginning 01 - 08 it's ^0([1-8]{1}[0-9]{9}) in the pattern and sip:\0\1\2@\r in replacement. Therefore if you want to identify 07 numbers the pattern should be ^0([7]{1}[0-9]{9}) and sip:\0\1\2@\r in replacement. Bear in mind though that although all mobile numbers in the UK start with 07 not all 07 numbers are mobile numbers. Those starting 070 are personal numbers so you really need to block them. I have a comprehensive UK dial plan covering emergency numbers, barring premium rate etc we use for all out customers if you want to get in touch

Does that mean the vodia app needs android 10?

I uninstalled the older app and tried to install this on my motorola g(8) power lite with android. Play store tells me the app is incompatible with my device? Yet I was able to install the previous app??

It seems that the app wouldn't accept certificate I added, a Letsencrypt cert. If I deleted that and wait for the pbx to generate one then it works. Having done that I can see that the text in Add contact, edit contact & Settings is in German. How can I get this text in English

Trying to provision the Vodia Android app with the QR code. Start the app and I can see a button to scan QR. Press this and scan the QR Code in the welcome email. It takes me back to the proginal screen. I've tried the QR in the admin console...same result. What am I missing here

As my customers are corporate none of them use google email nor do they use facebook to login. If I choose to use email to distribute QR and/or passwords it entails additional work our end to extract these, compose emails and send them. We always use encrypted email with customers when sending any account credentials anyway

Given that almost all my customers use hosted services asking them to distribute passwords and/or QR codes via paper, or another non email method is a non starter. If I suggested it to them, which I haven't I'd simply be laughed at especially as I have over 600 3CX hosted PBX systems I was looking to migrate to Vodia over the next 12 months or so

I'm at version 64.0.3 (Debian64) and the welcome email doesn't include the password. All I see is the domain and a message asking me to change the password and PIN

And if I haven't provisioned a handset what is it? It should be in the welcome email where it used to be

Where can I find the password for the user to log in to the user portal. It's not in the welcome email anymore

Trying to get MOH working on my hosted vodia. If I upload a file to the domain MOH I can see and play the file. I set the extension MOH source to the file. If I call the extension then put the call on hold I'd expect to hear the MOH and the caller end but don't

Returning to the question of registering a softphone, how do I get the authID for an extension. The softphone asks me for a username and authid to register. If I use the extension number or <extno>@<domain> as authid registration fails with username or password not found

Trying to send a zoiper provisioning file to a new extension and see this in the logfile Email isn't sent. I know I can send emails from that domain as welcome and test emails work

Yes I have but I need a handset to make a call from the user portal. Unless I'm missing something obvious and there's a way to make a call without a handset registered

That doesn't address the issue of registering a handset that doesn't have a vodia template where I need an authid to register the handset

Yes it will work with the authid as the acount name but I can't get the authid thats the whole point. The 3CX softphone works with asterisk, the Grandstream UCM series but we need the authid as a username which isn't necessarily the same as the account name/number. A second point that leads from this is how can I register a handset that doesn't have a template. An example right now is the grandstream WP820. Again I need an authid to register

I know there's an android app but that doesn't work on windows. I'm trying to migrate users from 3CX to Vodia. To make it easier for them I'd prefer to use the softphone they have now which works on Android, iOS, Windows and Mac. It just seems odd that we can't find and use the authID for these purposes when every other pbx I've come across I can do that. It seems restrictive to me and frankly is a real deal breaker. I'm going to have to rethink using Vodia now

Thats no good as I'd lose all the functionality in the current version! Is there no way I can get the authid of an extension then for a softphone??

The softphone is able to register to any SIP server. However I need the account number and AuthID plus password to register. The account number is the extension, the password I can generate myself but Vodia generates the authid and I can't find it. If I use the account number as the authid it fails with wrong username (authid) or password. If I regsiter one of our grandstream handsets for example, the account number is the extension number but the authid is the handset's MAC So the question remains, how do I retrieve, or set, the authid on an extension so I can register a softphone to my Vodia server

I want to use the 3CX softphone (V6) with Vodia but I need the authid to register. How can I either set the authID of find it if its autogenerated

OK, missed the obvious here. I can't see a way to change permissions for Lync, Exchange but I can remove them by editing the user page in customisations. Not ideal but it works

I can see how to disable web password/SIP password and so on on the user portal but I can't see how to disable the settings for Lync, exchange etc. Is this possible