WaveVoIP

No, I am not seeing that subscription in the registration tab for any of the extensions. I currently have the W70B MAC assigned and set for my two phone extensions. While the general voicemail box extension does not have it assigned. Would that be the issue of why it isn't getting the subscribe message from the W70B?

I recently put in two Yealink W56H DECT handsets with a Yealink W70B base station. Everything works fine except for the fact that I am unable to get notifications for voicemails. When you click on the Voicemail button it will have a quantity of 0 for messages, even when I know there are new and old messages. I have a "general" voicemail that all messages go to if nobody answers, and from there I have the setting "make messages available in the following mailboxes" with the two other extensions set. I have also tried to use the setting "copy new messages into the following mailboxes" with no difference. Any idea as to what might be the cause or what I can do to fix it to show voicemail notifications correctly?

Attached I have a screenshot of the user front end for v69. Blank canvas is an understatement. There is literally nothing on it anymore.. I had to make a ticket with support to make sure there wasn't an issue with the PBX. But they told me that it is in fact how it's supposed to look now. Which is a shame. I would assume most people who deploy and manage the system are not web designers and have little to no css / html experience, and don't have the ability to get someone to do it for them without hiring an external dev. So unless Vodia ends up changing the front end in a new update, or someone in the forum is kind enough to provide templates to change the front end to something that is nice and professional enough for us to actually use and put our names on to give out to clients. Then I would say most people will stay with v68 if the user front end is important to them. I know I will be until something about it changes.

Hey guys, I am needing to get redundancy out of my system. I know there is a load balancer option under administrator system level > settings > general > system > load balancer address ... But there is not really any documentation from what I have seen that shows how to do this. Ideally I would want to run my PBX in a cluster. Each system is synced in real time and when a call is made it uses the closest PBX to establish the connection. And if for some instance a node in the cluster goes down it won't affect the calls. And when that node comes back online it just syncs back with the other nodes and goes right back into production without any missing CDR records. I'm not a huge fan of the built in failover feature in the PBX. I much rather have it working in a clustered environment. Is this sort of scenario possible to accomplish with Vodia? And if so what is the best way to go about doing this sort of setup? I have thought about setting up a proxmox cluster with 3 hosts / nodes and have high availability with a ceph cluster for the PBX VM. This should allow the PBX VM to live migrate over to another node in the cluster incase of failure. Which would be fine. But I would be limiting my resources to just a single system at that point. And basically this would give me 2 active standbys for failover. Not my favorite approach to it. I much rather actually get to use the hardware that I'm paying for and have the ability for all of the nodes in the cluster to be used simultaneously. If it makes a difference I am currently hosting my PBX on Vultr. But I am open to change and would like to also hear others thoughts and opinions on what they are using. Price isn't my biggest concern. I'm more focused on reliability and performance. Also I am based in US, Texas. So providers with datacenters in my area are preferred.

For the choice of audio device function I assume you mean there is no option within the softphone to chose what your input and output device is. So if you have the headphones hooked up all sounds will go through them. So it makes the computer speakers useless. There is a way to fix this within the windows settings of the computer, at least from a windows 10 machine (and probably 11). But unfortunately there is no option within the actual softphone client to chose yet. Windows Settings > System > Sound > App volume and device preferences > Vodia Phone You will need to have the Vodia windows softphone open and running for it to show up in the list. But from there you can chose what output (top) and input (bottom) you want it to use and a volume level. This way you can keep the windows default output sound device as a set of speakers for music, sounds, etc. While having calls and sound from the softphone only come out of a headset. As for the call pickup and call hangup button on the headset to work properly.. There is nothing we can do about that. Vodia has to integrate that headset into the softphone. Which they have not done. And I don't know of any headset that they actually have an integration with that will work with all of the function buttons of the headset.

I'm going to say this isn't the best move. It has literally made the android app not operable. I don't like it and none of my customers like it, and I can assume the same goes for majority of your partners that manage and deploy your system. I have personally tested it on android 12 and 13 on a pixel 3 and Samsung galaxy s20 with android app version 5.0.1. Neither of those work correctly. I have made sure all notifications and app permissions are enabled. Notifications for an incoming call don't work. It will pop up on the phone and when you click on it to answer the call, the Vodia phone app opens for a second and then closes. You aren't able to actually answer the call. Even if you manually open the app. There is no incoming call available to be answered on the app. Even when there is literally a call going straight to the extension. You cannot answer an incoming call on the android app. When making an outgoing call from the app, it will start to dial from the app, and also simultaneously start to dial from the native phone app. It's dialing the number or extension that you call literally from both at the same time. The native phone app will come on top of the vodia app and will not be able to complete the call. It will give a carrier error message or even go to the voicemail box of whatever number you call. You have to literally end the call on the native phone app and then the Vodia phone app will come back up and you can continue the call like you normally would. This happens when you dial a regular phone number or an extension number. So making outgoing calls are a pain. Customers don't want to have to end the native app call just to be able to use their phone app. You don't have any transfer features, call record, etc from the native phone app. ... I understand the want to have car bluetooth and smart watches to have interoperability with the app.. But we aren't able to use the app for the main reason it's made for. To be a phone. Maybe there is something that I am missing and I can fix the issues in some sort of settings. And if that's the case then please let me know. But as it stands now, at least for me and my customers, it's made the android app literally useless.

It's most likely because you need to register your accounts / tenants at VoIP Innovations with the 10DLC registry if you haven't already. This is something all trunk providers are forcing customers to do to send sms through their network. You can read about it here: https://voipinnovations.atlassian.net/wiki/spaces/VIW/pages/2102132749/10DLC+SMS+Registration+Overview

Is there an easy and simple way to block the last phone number that called a tenant? I know there is *92 which will add the last call to the black list but that only adds it to the extensions personal address book and not the shared address book. If there was a way to add it to the shared address book that would work. But I have not been able to figure out how to do it. It needs to be super simple. Just press a BLF key that blocks the number for all users at once. Any idea or suggestions on how to get this to work?

Same issue is happening to me. I don't remember what version it started to mess up on for me (I think 68.0.16) but I know it is still doing it in the latest 68.0.22 build. One additional issue that has happened is on 9-15-2022 I had 7 calls that forwarded to the answering service that is set for the call queue redirection. Even though the service flag for that redirection was not enabled during that time. This issue was happening in 68.0.22 .. I have rolled back to 68.0.20 to see if it happens again or if it was only an issue in the that latest version.

Not sure what version you came from, but from what I know those features (Listen, whisper, barge) are only available within a call queue on the most recent versions. I was told they did this for "legal reasons" .. But the other way was better. You'll run into issues with transferring calls, putting calls in park, etc. Because you will move the call out of the queue and will lose the ability to listen, whisper, barge that call if you are still needing that functionality for that call. I've been figuring out ways to still make it work and make it easy and simple for my customers that need this feature. So if you need I can let you know what I've come up with thus far.

There isn't a setting in the app currently to do what you are wanting to do. But, you can still fix it and set the sound output from Windows settings. At least from a windows 10 machine (and probably 11) Windows Settings > System > Sound > App volume and device preferences > Vodia Phone You will need to have the Vodia windows softphone open and running for it to show up in the list. But from there you can chose what output (top) and input (bottom) you want it to use and a volume level. This way you can keep the windows default output sound device as a set of speakers for music, sounds, etc. While having calls and sound from the softphone only come out of a headset. But yeah. It would be nice to have a setting within the softphone itself to set your input and output devices.

I am needing an easy way to transfer calls from either an extension or queue to a different queue from the softphone. Currently when transferring a call from within the softphone I can drag the call to a user on the left hand side and it will send it directly to them. However, I have a situation where all calls need to have whisper, listen, barge in functionality for a big sales floor. And these features are only available if a call is within a call queue. Because of this I have a call queue for each individual salesman that the managers can then click on and do these functions for a call that they have. I am basically treating the individual queues as the users actual extension. Is there a way to make this work within the softphone to have drag and drop call transfer to a queue as well? Or another easy way to possibly transfer the call while still having whisper, listen, barge in functions for the managers when it is sent back and forth to the salesman? PBX version is 68.0.16

I have a customer with a custom CRM that is being developed. They currently have an API request from the CRM that contacts the Vodia server to initiate a call whenever they select a customer and click the dial button from within the CRM. This works correctly and will ring out through the PBX without any issues. However, they currently do not have anything set to also allow two way communication to end the call. If they end the call within the CRM, or from the Vodia softphone / deskphone, it only ends it for that one instance and not both at once. So they are having to click end call on both spots. They just need to also have an API request to allow the two to both simultaneously end the call, from no matter where they click the end call button from. I am by no means a dev and was not the one who made the initial API request for the call out. I just need to help point the CRM developer in the right direction to get this implemented.

I am wanting to know if there is a way to set one of the BLF buttons on a Yealink T54w to either enable or disable calling the phone app for that phones extension. I have a customer that has calling the phone app disabled when they are at their office so both their desk phone and cell phone don't ring at the same time. But, they have an issue with remembering to turn calling the app back on when they are leaving the office for meetings or service calls. I think it would be easier for them if there was a BLF button on their desk phone that would show green / red status when the setting is enabled / disabled. That way they could always see it in view of them and can easily press the one button when they enter or leave the office.